Consumer Care Advocate

Sedgwick; United States; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with matching

Paid time off

Job summary

Sedgwick is seeking a Consumer Care Advocate to deliver high-quality service to internal and external customers, ensuring a smooth and efficient experience for routine lost time claims. You will join a collaborative team that emphasizes support, coaching, and growth across careers.

The role offers comprehensive training, ongoing development, and opportunities to advance within a supportive environment that values work-life balance and an inclusive culture.

Qualifications

• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Strong investigation and organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Responsibilities

• Handle incoming calls, faxes and voicemails; resolve claims questions per guidelines.
• Communicate claims status with clients and medical contacts; address jurisdiction-specific questions.
• Enter data into claims systems and ensure proper documentation and coding.
• Coordinate claimant address updates with internal teams.
• Refer to legal, utilization review, pharmacy, SIU and coordinate IMEs.
• Perform other duties as assigned.
• Support the organization’s quality programs.

Skills

Excellent communication

PC literate

Investigation skills

Interpersonal skills

Teamwork

Performance competencies

Education

High school diploma or GED

Associate’s degree preferred

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Consumer Care Advocate

Consumer Care Advocate

Build Your Future with a Team That Wins Together!

At Sedgwick, you’re more than an employee, you’re part of a team that supports, empowers, and celebrates your success every step of the way.

Why You’ll Love Working Here:

A Career Built on Stability
Enjoy a dependable work environment with both in-office and virtual opportunities.

A comprehensive training program
Start strong with comprehensive training designed to help you confidently support employees and customers from some of the world’s most recognized brands.

Personalized Support & Coaching
Receive guidance from dedicated leaders and mentors who are invested in your growth and success.

Endless Opportunities to Grow
Take your career to the next level with ongoing development, new challenges, and opportunities for advancement.

Benefits That Put You First
Our inclusive benefits package is designed to support your physical, mental, financial, and professional well-being.

Join a team where your contributions matter, your growth is encouraged, and your future is full of possibilities.

Your next big opportunity starts here—are you ready to join us?

See what a day in the life of a Consumer Care Advocate is like: SED23026 - Mariah_01-09-24 (vidyard.com) & https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX

Learn more about our Consumer Care Advocate: Care Team (ceros.com)

PRIMARY PURPOSE: To provide high quality service to both internal and external customers, delivering an easy and efficient customer experience for routine lost time.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Processes incoming calls, faxes and voicemails from claimants, providers, clients, attorneys, etc., resolving their claims related questions and issues in accordance with designed guidelines and policies.
• Communicates claims status and current claim activity with client and appropriate medical contact; responds to inquiries about jurisdiction- and claim-specific issues.
• Enters data into claims system(s) and ensures claim files are properly documented and claims coding is correct.
• Coordinates claimant address updates or changes with internal departments.
• Provides referrals to legal, utilization review, pharmacy, and Special Investigations Unit (SIU) as appropriate and coordinates independent medical examinations.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required. Associate’s degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.

Experience
Two (2) years of administrative and/or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong investigation and organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances.Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.