Consumer Banking Performance Manager

Bank of America; East Hartford (CT); On-site; USD 140,000 - 177,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Paid time off

Job summary

Bank of America is seeking a Managerial role to drive market performance through strategic planning, client experience improvements, and workforce optimization. You will analyze client and associate trends, provide actionable feedback to leaders, and support training initiatives to elevate brand representation and client relationships.

Qualifications include 5+ years in program management, proven ability to design execution programs, and strong cross-functional collaboration skills.

Qualifications

• 5+ years of program and project management experience.
• 5+ years’ experience in relatable and effective execution program design.
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization.
• Demonstrated ability to collaborate effectively across multiple stakeholders.
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact.

Responsibilities

• Develops and implements competitive performance plans.
• Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement.
• Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery.
• Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent.
• Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience.

Skills

Influence

Issue Management

Policies Procedures and Guidelines mgm

Process Management

Risk Management

Business Operations Management

Customer and Client Focus

Decision Making

Executive Presence

Leadership Development

Business Continuity Management

Controls Management

Monitoring Surveillance and Testing

Problem Solving

Process Mapping

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. y

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for driving market performance through strategic planning, client experience enhancement, and workforce optimization. Key responsibilities include analyzing client and associate trends, providing actionable feedback to Leaders, and supporting training initiatives to elevate brand representation and deepen client relationships. Job expectations include leveraging talent analytics to improve productivity, gathering insights to refine messaging and offerings, and implementing competitive performance plans that exceed market objectives.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities

• Develops and implement competitive performance plans
• Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement
• Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery
• Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent
• Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications

• 5+ years of program and project management experience
• 5+ years’ experience in relatable and effective execution program design
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization
• Demonstrated ability to collaborate effectively across multiple stakeholders
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
• Proven ability to turn complex ideas into well-structured execution programs
• Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
• Proven ability to remain productive in evolving situations
• Strong decision-making skills with a straight-forward and proactive communication style
• Abilityto aggregate multiple sources of information to communicate quickly, succinctly and effectively
• Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)

Desired Skills

• Experience in Lending
• Project / program management
• Strong analytical skills
• Influence and collaboration skills
• Excellent communication skills including creating impactful presentations

Skills

• Influence
• Issue Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Risk Management
• Business Operations Management
• Customer and Client Focus
• Decision Making
• Executive Presence
• Leadership Development
• Business Continuity Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Problem Solving
• Process Mapping

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CT - East Hartford - 101 E River Dr - One Riverview Square (CT2550), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Iselin - 194 WOOD AVE S (NJ7550), US - NY - Buffalo - 10 FOUNTAIN PLZ (NY7101), US - NY - New York - 115 W 42nd St - BANK OF AMERICA TOWER AT ONE BRYANT PARK (NY5362), US - VA - Richmond - 1111 E MAIN ST - BANK OF AMERICA CENTER (VA2300)

Pay range

$140,300.00 - $177,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.