Consumer Banking Control Manager - Senior Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorganChase is seeking a Senior Associate Control Manager in the Consumer and Community Banking group to lead compliance and operational risk efforts. You'll design and implement control strategies with executives to secure operations and drive business success.

You will use data analytics and automation to build a proactive risk culture, lead risk assessments, and advance regulatory compliance across multiple teams while promoting collaboration and continuous improvement.

Qualifications

• 5+ years in financial services with experience in controls, audit, quality assurance, or operational risk management.
• Independently applies risk management practices in routine situations.
• Utilizes change management resources to minimize disruption.
• Influences others using facts and data across the business.
• Establishes productive relationships with internal stakeholders.
• Creates and delivers effective presentations; writes executive summaries.
• Collaborates across functions and promotes inclusivity.
• Captures and documents project insights; shares knowledge.
• Analyzes data and delivers fact-based decisions.

Responsibilities

• Partner with stakeholders to analyze risks and controls across the business.
• Design, set up, and monitor controls using automation, AI, and data analytics.
• Review program data (KRI/KPI), use analytics and visualization tools, and create reports.
• Take ownership of Risk & Control Self-Assessments with process walkthroughs.
• Lead or support control program projects ensuring regulatory compliance.
• Bring in digital risk management, agile ways of working, and automation.

Skills

Risk Management & Controls

Change Management

Influence

Internal Stakeholder Management

Communication & Presentation Skills

Teamwork

Knowledge Sharing & Lessons Learned

Analytical Thinking & Decision Making

Data Literacy

Automation Proficiency

5+ years experience in financialSvc

Job description

Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As a Senior Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will play a crucial role in identifying and mitigating compliance and operational risks. You will collaborate with business executives to design and implement effective control strategies, ensuring our operations are secure and efficient. Your work will directly contribute to the firm's success and help maintain our reputation for excellence.

Job Responsibilities:

• Partner with and advise stakeholders to analyze risks and controls across the business, proactively find gaps or new risks, and identify root causes to advise solutions.
• Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
• Review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions.
• Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams.
• Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology.
• Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward.

Required Qualifications, Capabilities and Skills:

• 5+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Risk Management & Controls Independently applies risk management practices in routine situations, voices concerns, executes escalation procedures, and assists others with standard risk matters.
• Change Management: Utilizes change management resources, applies standard approaches to minimize disruption, supports stakeholders through moderate change, and escalates complex matters when needed.
• Influence: Influences others using facts and data, facilitates mutually acceptable solutions, engages productively across the business, and escalates complex matters when necessary.
• Internal Stakeholder Management: Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement.
• Communication & Presentation Skills: Independently creates and delivers effective presentations using sound design principles, writes executive summaries and key messages with clarity, and actively listens and summarizes discussions to drive alignment.
• Teamwork: Accepts responsibility for individual and team outcomes, collaborates across functions, promotes an inclusive environment, and works productively with peers and stakeholders.
• Knowledge Sharing & Lessons Learned: Independently captures and documents project insights, participates in knowledge sharing, applies lessons learned to improve work quality, and assists others with documentation.
• Analytical Thinking & Decision Making: Analyzes routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks.

Preferred Qualifications, Capabilities and Skills:

• Policies, Procedures, and Regulatory Requirements: Demonstrates policy and regulatory knowledge, independently applies standards to protect Client, Firm, and Employee obligations, understands regulatory-control connection, and assists others with interpretation.
• Data Literacy & Automation Proficiency: Applies data literacy in routine contexts with appropriate controls, identifies and evaluates automation/ML opportunities based on complexity and impact, delivers clear insights and communicates benefits to stakeholders, and assists others with data tasks and automation assessments.