Consumer Banker II (Wilmington)

First Financial Bank; Wilmington (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

First Financial Bank is seeking a Consumer Banker to deepen client relationships with existing clients and prospect for new ones. You will open accounts, handle maintenance, and drive engagement through calls and personalized service.

In this role you will work with Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management partners to deliver a first-class client experience while meeting sales and service goals.

Qualifications

• 3-4 years client experience and retail banking.
• Strong product knowledge related to consumer and commercial deposits, loans and treasury management.
• Excellent communication skills, both oral and written.

Responsibilities

• Open accounts and perform maintenance for existing clients.
• Engage clients through calls, conversations and follow-ups.
• Meet sales, service and referral goals in collaboration with the team.
• Provide digital assistance and support for online banking needs.

Skills

Client experience

Retail banking

Consultative selling

Product knowledge

Education

Bachelor’s Degree or equivalent experience

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!If you are interested and qualified for this role, we invite you to apply.The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.Essential Functions/ResponsibilitiesPerform necessary functions necessary to open accounts, perform maintenance.Run a Teller drawer as deemed necessary by managementSupport client engagement through active calling, client conversations, and follow up.Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution relatedEnsure client follow up calls are conducted in the proper time frame.Maintain all operational and risk management standardsOther duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.Model the way for peers and coworkers aligned with First Financials Mission and Values.The CB is responsible for adherence to all compliance and regulatory procedures.Tracks, reports and communicates business results and activities to their FCMPartner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.Assist the branch team, FCM and other District leaders and associates in sharing knowledge, onboarding and developing newer associates, solving staffing challenges at a team, and participating in the success and overall improvement of the District/ Region; across all sales, service and operational objectives.Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job3-4 years client experience and retail bankingDemonstrated success with consultative, needs-based sellingStrong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management.Demonstrated ability to work both independently and as part of a teamBachelor’s Degree or equivalent experienceStrong oral and written communication skillsFamiliarity with consumer and small business creditStrong product knowledge relating to consumer and commercial suite of products and servicesPreferred Knowledge and SkillsLevel of Complexity and ScopeDegree of Independence and Decision-MakingRequired Supervisory ResponsibilitiesPhysical RequirementsOccasionally lifts and carries up to 20 lbs.Frequently lifts and carries up to 10 lbs.Occasionally walks.Frequently sits, stands and drives.Compliance StatementThe associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.Development and TrainingPay Scale$18.00 - $20.67/hrBenefitsWe have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.Incentive EligibilityAll roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.We are an E-Verify Employer.