Consumer Banker II (Downtown Columbus)

First Financial Bank; Columbus (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

First Financial Bank is seeking a Consumer Banker in Columbus, OH to deepen client relationships by opening accounts, performing maintenance, and engaging clients through calls and conversations. You will collaborate with Mortgage, Wealth, SMB Banking and Treasury teams to fulfill financial needs and deliver a First Class Client Experience.

The role requires 3-4 years of client service and sales experience in a retail setting, with a high school diploma or GED; notary authorization may be

Qualifications

• 3-4 years client service experience in retail environments.
• 3-4 years sales and service experience with success in meeting goals.
• High school diploma or GED required; notary authorization may be obtained.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as needed by management.
• Support client engagement through calls, conversations and follow-up.
• Collaborate with internal partners to address client needs (Mortgage, Wealth, SMB Banking).
• Ensure timely client follow-up and adherence to procedures.
• Maintain operational and risk management standards.
• Provide digital assistance for online banking and remote services.

Skills

Client service

Sales experience

Education

High school diploma or GED

Notary authorization

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

Consumer Banker

Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Essential Functions/Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• The CB is responsible for adherence to all compliance and regulatory procedures.
• Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
• Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.
• May obtain notary authorization.
• Possesses a strong level of bank product knowledge and solid sales skills.

Preferred Knowledge and Skills

• Associate’s or Bachelor’s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.

Level of Complexity and Scope

• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.

Degree of Independence and Decision-Making

Works with limited supervision. Follows established guidelines. Applies guidelines with proficiency. Collaborates with senior role or Supervisor. Uses subject-matter expertise to advise others.

Required Supervisory Responsibilities

Supports the management needs for the FCM.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Client Conversation Workshop Transaction Processing & Regulatory Understanding Consumer Banking Certification: Business Management Tool Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud Consumer Lending Certification: Loan Application and Communication Consumer Lending Certification: Regulatory, Risk, Legal & Fraud Consumer Deposit Certification: Estates, Trusts & Power of Attorneys Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart Consumer Lending Certification: Understanding Underwriting & Processing Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules

Pay Scale

$18.00 - $20.67/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

Equal Opportunity

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

E-Verify

We are an E-Verify Employer.

Mission

At first financial bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We believe that how we work is just as important as what we achieve. That’s why we’re guided by core values that shape everything we do: Doing the right thing Teamwork Mutual respect Wellbeing Excellence Our success starts with our people. We know that when our associates are talented, engaged, and supported, they create outstanding results. If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.