Consumer Banker I (Centerville)

First Financial Bank; Kentucky; On-site; USD 25,000 - 29,000; Full time

Job summary

First Financial Bank in Kentucky seeks a Retail Client Service Associate to open and maintain accounts and perform teller duties as needed. You will engage clients through conversations and follow-ups, supporting sales and service goals and working with internal teams to deliver the First Financial Bank Experience.

The role requires 2-3 years of client service and sales experience in retail, a high school diploma or GED, and preferred associate’s degree.

Qualifications

• 2-3 years client service experience in a retail environment.
• 2-3 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Engage clients through active calling, conversations, and follow-up.
• Support sales and service goals through collaboration with teammates and other departments.
• Provide digital assistance for clients using the bank's online platform.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Customer service

Sales

Communication skills

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

Essential Functions / Responsibilities

Perform necessary functions necessary to open accounts, perform maintenance.

Run a Teller drawer as deemed necessary by management.

Support client engagement through active calling, client conversations, and follow up.

Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:

Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.

Ensure client follow up calls are conducted in the proper time frame.

Maintain all operational and risk management standards.

Other duties as assigned to assist clients transact business within the branch, drive‑thru, by phone and email.

Model the way for peers and coworkers aligned with First Financials Mission and Values.

The CB is responsible for adherence to all compliance and regulatory procedures.

Client Experience. Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.

Participate and lead in the First Financial Bank Experience by being active in site centre huddles and meetings to support sales and service activities.

Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.

Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.

Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

2-3 years client service experience in a retail environment.

2-3 years sales and service experience with previous success in achieving sales and service goals in retail environment.

High school diploma or general education degree (GED) is required.

Associate’s degree and/or equivalent work experience in sales is preferred.

Possesses strong sales skills.

Preferred Knowledge and Skills

Associate’s degree and/or equivalent work experience in sales is preferred.

Level of Complexity and Scope

Ability to serve a wide variety of client needs according to bank policy and procedures.

Degree of Independence and Decision-Making

Required supervisory responsibilities: None

Physical Requirements

Occasionally lifts and carries up to 20 lbs.

Frequently lifts and carries up to 10 lbs.

Frequently sits, stands, walks and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.

This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Consumer Banking Certification: Business Management Tool

Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud

Consumer Lending Certification: Loan Application and Communication

Consumer Lending Certification: Regulatory, Risk, Legal & Fraud

Pay Scale

$18.00 - $20.67/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

E-Verify Employer

We are an E-Verify Employer.

Mission and Values

At first financial bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve.

We believe that how we work is just as important as what we achieve.

That’s why we’re guided by core values that shape everything we do: Doing the right thing Teamwork Mutual respect Wellbeing Excellence

Our success starts with our people. We know that when our associates are talented, engaged, and supported, they create outstanding results.

If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.