CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE II/EMERGENCY APPOINTMENT HOMELESSNESS

County of Los Angeles; California; Sur place; USD 50 000 - 62 000; Plein temps

Résumé du poste

County of Los Angeles seeks qualified candidates for the Consumer and Business Affairs Representative II to assist in addressing homelessness, housing, mental health, and related issues during an emergency recruitment. This role involves counseling, information gathering, mediation, investigations, and community outreach across public consumer services.

The position requires meeting one of several options (including a Bachelor's degree or paralegal program) and a California driver license.

Qualifications

• Must meet one of the qualification options to be appointed.
• Valid California Class C Driver License or alternative transportation.
• Physical Class II – Light tasks and occasional lifting may be required.

Responsabilités

• Provides counseling and information to consumers, property owners, litigants, disputants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.
• Gathers pertinent information and supporting documents needed to evaluate the merits of complaints and to investigate and resolve consumer complaints.
• Reviews complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.
• Mediates complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.
• Interviews consumers, litigants and disputants to ascertain factual information concerning their inquiry, complaint or claim and provides counseling, accepts complaints, or makes referrals as appropriate.
• Assists in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.
• Assists the public in completing forms for consumer related services.
• Researches the statutes, rules, and regulations governing consumer related services.
• Screens and codes consumer complaints; accepts and reviews consumer complaints for investigation, refers complaints to the appropriate agency, and prepares correspondence concerning the complaint.
• Reviews correspondence from consumers, businesses, litigants and disputants to determine if their action has brought a complaint or dispute to resolution. Contacts the parties to obtain additional information or verify resolution of a complaint or dispute.
• Conducts field investigations concerning consumer complaint matters.
• Maintains records of investigation, conciliation and mediation activities and prepares correspondence and reports as necessary.
• Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.
• Investigates illegal business practices and prepares detailed written investigative reports and complainant statements for use by prosecuting agencies.
• Assists lower level incumbents or volunteers in providing service to the public.
• May assist in the development and dissemination of printed information materials.
• Attends community events and makes presentations concerning consumer affairs matters and department programs to consumers, property owners, litigants, disputants, businesses, civic, and other concerned groups.
• Maintains records of contacts with the public and tabulates statistics as needed.
• Staffs a branch office as needed.

Formation

Six months of experience in the County of Los Angeles as a Consumer Affairs Representative I

One year of paid or unpaid experience assisting the public in a consumer protection agency

One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services

Graduation from an accredited four‑year college or university with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields

Graduation from an accredited paralegal program

Description du poste

TYPE OF RECRUITMENT

OPEN COMPETITIVE - EMERGENCY

We accept applications from anyone.

EXAM NUMBER

CA1663L-EA

APPLICATION FILING DATES

Applications will be accepted from Thursday, October 29, 2026, until Thursday, November 5, 2026, at 5:00 p.m. (Pacific Time).

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Consumer and Business Affairs, is seeking a qualified candidate to fill emergency Consumer and Business Affairs Representative II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative II.

RESPONSIBILITIES

• Provides counseling and information to consumers, property owners, litigants, disputants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.
• Gathers pertinent information and supporting documents needed to evaluate the merits of complaints and to investigate and resolve consumer complaints.
• Reviews complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.
• Mediates complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.
• Interviews consumers, litigants and disputants to ascertain factual information concerning their inquiry, complaint or claim and provides counseling, accepts complaints, or makes referrals as appropriate.
• Assists in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.
• Assists the public in completing forms for consumer related services.
• Researches the statutes, rules, and regulations governing consumer related services.
• Screens and codes consumer complaints; accepts and reviews consumer complaints for investigation, refers complaints to the appropriate agency, and prepares correspondence concerning the complaint.
• Reviews correspondence from consumers, businesses, litigants and disputants to determine if their action has brought a complaint or dispute to resolution. Contacts the parties to obtain additional information or verify resolution of a complaint or dispute.
• Conducts field investigations concerning consumer complaint matters.
• Maintains records of investigation, conciliation and mediation activities and prepares correspondence and reports as necessary.
• Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.
• Investigates illegal business practices and prepares detailed written investigative reports and complainant statements for use by prosecuting agencies.
• Assists lower level incumbents or volunteers in providing service to the public.
• May assist in the development and dissemination of printed information materials.
• Attends community events and makes presentations concerning consumer affairs matters and department programs to consumers, property owners, litigants, disputants, businesses, civic, and other concerned groups.
• Maintains records of contacts with the public and tabulates statistics as needed.
• Staffs a branch office as needed.

CLASSIFICATION SPECIFICATION

Consumer and Business Affairs Representative II

REQUIREMENTS TO QUALIFY

• OPTION 1: Six months of experience in the County of Los Angeles as a Consumer Affairs Representative I*.
• OPTION 2: One year of paid or unpaid experience assisting the public in a consumer protection agency.
• OPTION 3: One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services.
• OPTION 4: Graduation from an accredited four‑year college or university** with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
• OPTION 5: Graduation from an accredited paralegal program***.

You must meet one of the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENTS INFORMATION

• To qualify under this option, you must hold the payroll title of Consumer Affairs Representative I.

LICENSE

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

NOTICES AND DISCLOSERS

All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.

ANTI‑RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti‑racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

SOCIAL SECURITY NUMBER

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES

For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi‑Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. For more information, please contact the specific libraries directly.

NO SHARING OF USER ID AND PASSWORD

All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

DEPARTMENT CONTACT

Department Contact Name: DCBA Exams

Department Contact Phone: [phone]

Department Contact E-mail: [e-mail]