Consumer Access Specialist Call Center Position

AdventHealth; Tampa (FL); Remote; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403(b) Retirement Plan

Parental Leave (4 weeks)

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth is seeking a Consumer Access Specialist for a fully remote, patient-centric role in a fast-paced call center. You will explain financial aspects of care, collect payments, and coordinate with financial counseling as needed, while delivering empathetic service to patients.

Responsibilities include Medicare compliance, eligibility verification, pre-authorizations coordination, and accurate documentation.

Qualifications

• 1+ customer service (preferred).
• 1+ relevant healthcare experience (preferred).
• 1+ revenue cycle experience (preferred).

Responsibilities

• Serve as a primary contact for patients in a high-volume remote call center.
• Explain estimated out-of-pocket costs and discuss payment options.
• Document interactions accurately and follow productivity and quality standards.

Skills

Mature judgment

Microsoft Office

Office equipment

Multitasking

Professional communication

Adaptability in healthcare

Attention to detail

Education

Associate degree (preferred)

High School Diploma or equivalent (required)

Tools

Phone systems

CRM software

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

3100 E FLETCHER AVE

City

TAMPA

State

Florida

Postal Code

33613

Job Description

The Consumer Access Specialist is a fully remote, customer-focused role in a fast-paced call center environment. Team members receive a high volume of automatically routed inbound calls as well as initiate outbound calls and serve as an important point of contact for patients throughout their health care journey. In this role, you will help patients understand and navigate the financial aspects of their care. Responsibilities include communicating estimated out-of-pocket costs, collecting payments, discussing available payment options, and connecting patients with financial counseling when additional support is needed. Successful candidates are comfortable working in a high-volume call center, handling sensitive financial conversations with empathy and professionalism, and documenting information accurately while moving efficiently between calls. This role also requires consistently meeting productivity, quality, attendance, and scheduling expectations. Most importantly, you will have the opportunity to make each interaction feel personal and supportive, helping patients feel heard, respected, and confident about their next steps.

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Knowledge, Skills, And Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail

Schedule

• Fully Remote: Monday to Friday from 10:30 am - 7 pm.
• Please Note: The departments operational hours are 7:00AM-7:00PM EST, future staffing needs may require flexibility within these hours.

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.