Consumer Access Specialist Auburndale Nights

AdventHealth; United States; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking an experienced Patient Access/Cashier role to support Medicare compliance reviews, patient financial responsibilities, and pre-authorization coordination in a fast-paced hospital setting.

The position requires strong customer service skills, HIPAA knowledge, and experience with EMR systems. The role includes registration duties, insurance verification, and collaboration with multiple departments to optimize patient care and billing processes.

Qualifications

• Mature judgement when dealing with patients, physicians, and insurance reps.
• Proficient with Microsoft Office and familiar with database programs.
• Familiarity with HIPAA and ability to discuss patient information confidentially.
• Strong customer service skills and effective communication.

Responsibilities

• Perform Medicare compliance reviews and issue ABNs as needed.
• Create accurate estimates of patient financial responsibility and arrange payments.
• Coordinate with utilization management for pre-authorizations and provide logistical info to patients.
• Verify insurance eligibility and obtain pre-authorizations within required timeframes.
• Register patients for services accurately and minimize duplicate records.
• Collect demographic and insurance information and ensure data correctness.
• Provide coverage for assigned areas during shifts and arrange relief as needed.
• Facilitate smooth communication across clinical, ancillary and access teams to improve patient experiences.
• Document payer conversations and payment arrangements with precision.
• Attend team meetings and support positive communication within the unit.
• Provide PBX coverage and handle calls as needed.
• Perform cashiering tasks such as payment collection and cash reconciliation.

Skills

Mature judgement

Microsoft Office

HIPAA knowledge

Customer service

Bilingual English/Spanish

Education

Associate degree preferred

High school diploma or equivalent

Tools

EMR systems

Job description

Our Promise to You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits & Perks

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule & Location

Schedule: Full time Shift: Night-Weekend (United States of America)

Address: 1036 US HWY 92 W City: AUBURNDALE State: Florida Postal Code: 33823

Job Description

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

Education

Associate [Preferred] High School Grad or Equiv [Required]

Field of Study: N/A

Work Experience

1+ customer service [Preferred] 1+ relevant healthcare [Preferred] 1+ revenue cycle [Preferred]

Additional Information

Additional Licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements.

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

Pay Range: $16.79 - $26.86

Background Screening Requirement

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Our Mission

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care.

This is our Christian mission, and it inspires us to help make communities healthier and happier.