Consumer Access Specialist

AdventHealth Rollins Brook; Lampasas (TX); On-site; USD 24,000 - 38,000; Part time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Lampasas, Texas is seeking a part-time patient access professional to support Medicare compliance reviews, insurance eligibility verification, and patient registration. You will coordinate with care teams, collect demographics, and ensure accurate financial estimates and timely payments.

The role emphasizes strong customer service, bilingual communication, and proficiency with EMR systems. Benefits start day one, with growth opportunities and supportive team culture.

Qualifications

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• Proficiency with Microsoft Office and basic database programs.
• Ability to learn and perform multiple tasks efficiently and with detail.
• Strong written and verbal communication skills.
• Bilingual English/Spanish.
• Experience in Customer Service.
• Advanced understanding of insurance knowledge and benefits.
• Ability to navigate hospital EMR systems.

Responsibilities

• Perform Medicare compliance reviews and issue ABNs as needed.
• Create accurate estimates of patient financial responsibility and collect payments.
• Coordinate with utilization management for pre-authorization issues.
• Verify insurance eligibility and obtain pre-authorizations within timeframes.
• Register patients for services and collect demographic/insurance details.
• Provide excellent customer service and document payer conversations.
• Attend department meetings and promote team dialogue.
• Cover PBX and perform cashiering duties as needed.

Skills

Customer service

Bilingual English/Spanish

HIPAA compliance

Microsoft Office

Communication skills

Multitasking

Attention to detail

EMR systems

Education

Associate degree

High school diploma

Tools

EMR software

Billing software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule

Part time

Shift

Day-Weekend (United States of America)

Address

608 N KEY AVE

City

LAMPASAS

State

Texas

Postal Code

76550

Job Description:

***Part-Time Position***

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Knowledge, Skills, and Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.33 - $27.72

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.