Consumer Access Admin Specialist

adventhealth; Tampa (FL); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth Carrollwood in Tampa, FL seeks a Patient Financial Specialist to estimate patient financial responsibility and to collect payments prior to service. You will connect patients with financial counseling and Medicaid eligibility vendors as needed, ensuring accurate documentation and strong service.

The role requires communication with patients, physicians, and insurers, along with cashiering accuracy and adherence to guidelines. Full-time daytime schedule with benefits from day one.

Qualifications

• Mature judgement when dealing with patients, physicians, and insurers (preferred).
• Familiarity with Excel and basic database programs (preferred).
• Ability to operate office machines and learn new software (preferred).
• Ability to juggle multiple tasks in a fast-paced environment (preferred).
• Professional written and verbal communication skills (preferred).

Responsibilities

• Creates accurate estimates to maximize up-front cash collections and documents collections as required.
• Calculates patients' co-pays, deductibles, and co-insurance with personalized estimates prior to service.
• Advises patients of expected costs and collects payments or arranges payment plans.
• Contacts insurance to verify eligibility and benefits, and correct demographic or authorization errors.
• Registers patients for services and maintains excellent customer service.
• Supports coordination with clinical partners to ensure open communication across departments.

Skills

Mature judgement

MS Excel familiarity

Office machines

Multitasking

Professional communication

Education

High School Grad or Equiv

Associate

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

7171 N DALE MABRY HWY

City:

TAMPA

State:

Florida

Postal Code:

33614

Job Description:

Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required. Calculates patients' co-pays, deductibles, and co-insurance, providing personalized estimates of financial responsibility prior to service. Advises patients of expected costs, collects payments, or makes appropriate payment agreements. Attempts to collect patient cost-sharing amounts and outstanding balances before service when necessary. Informs patients of convenient payment options and follows deferral procedures as required. Connects patients with financial counseling or Medicaid eligibility vendors and assists with Customer Service-related inquiries. Discusses financial arrangements for newborns with legal guardians, informs patients of the timeframe for enrolling a newborn in coverage, and provides necessary documentation. Performs cashiering functions such as collections and cash reconciliation with accuracy in support of pre-established legal and financial guidelines. Maintains a working relationship with clinical partners to ensure open communications between clinical, ancillary, and Consumer Access departments. Provides timely and continual coverage of assigned work area to offer prompt patient service and arranges relief coverage during extended time away from assigned registration area. Contacts insurance companies to obtain and verify insurance eligibility and benefits, correcting demographic, insurance, or authorization-related errors. Registers patients for all services, ensuring accuracy and consistently provides excellent customer service. Other duties as assigned.

Location:

AdventHealth Carrollwood - 7171 N Dale Mabry Hwy, Tampa, FL 33614

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives. [Preferred]


• Intermediate knowledge of Microsoft programs including Excel and familiarity with database programs [Preferred]


• Ability to operate general office machines such as computer, fax machine, printer, and scanner. [Preferred]


• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion. [Preferred]


• Ability to communicate professionally and effectively, both verbally and written [Preferred]

Education:

• Associate [Preferred]


• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ year consumer access or related experience [Required]


• 2+ years of direct consumer access experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]


• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.63 - $28.20

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.