Consulting Solution Executive - ServiceNow - West

CDW LLC.; Northern (KY); Hybrid; USD 100,000 - 137,000; Full time

Job summary

CDW LLC. is seeking a ServiceNow Solutions Executive to drive revenue by selling consulting, implementation, managed services, and modernization solutions within the ServiceNow ecosystem.

You will support the sales team through strategic account planning, opportunity management, and close collaboration with ServiceNow stakeholders. The role emphasizes enterprise workflow modernization and AI-enabled transformations across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and related areas.

Qualifications

• Experience identifying opportunities and managing the full sales lifecycle for ServiceNow solutions or equivalent.
• Proven ability to engage executive stakeholders and drive strategic account plans.
• Strong knowledge of ServiceNow platform capabilities and related workflows.

Responsibilities

• Sell ServiceNow consulting, implementation, and managed services across opportunities.
• Coordinate with services teams and ServiceNow stakeholders to pursue and close opportunities.
• Provide accurate sales pipeline updates and forecast through the full sales lifecycle.
• Mentor entry-level ServiceNow professionals and teammates on best practices.

Skills

Full sales lifecycle management

Executive engagement

Strategic account planning

Relationship building

ServiceNow knowledge

Education

Bachelor's degree or 11+ years experience

Job description

Description

As part of the ServiceNow Solutions Executive team, you will be responsible for selling ServiceNow consulting, implementation, managed services, and platform modernization solutions. The ServiceNow Solutions Executive is expected to enhance CDW's presence, market share, and revenue growth within the ServiceNow ecosystem. Specifically, you will support the sales team with full sales lifecycle management through strategic account planning, research, opportunity management, relationship-building, partnering with services teams and ServiceNow stakeholders, pursuit, and closure.

Your experience will enable you to quickly embrace and enhance CDW's integrated sales approach, demonstrating the ability to open and manage opportunities across multiple ServiceNow workflows and platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Customer Service Management (CSM), HR Service Delivery (HRSD), Security Operations (SecOps), and GenAI-enabled transformations.

What You'll Do

• Enhance and improve sales strategies that expand CDW's ServiceNow customer base and achieve bookings, revenue, and gross profit targets.
• Establish a detailed, comprehensive understanding of CDW's ServiceNow capabilities, service offerings, value proposition, market positioning, selling strategy, delivery approach, and key differentiators.
• Cultivate productive relationships with key personnel in current and target accounts, including business and technology stakeholders responsible for digital transformation and enterprise service management initiatives.
• Identify, engage, qualify, develop, and win new ServiceNow consulting and services opportunities.
• Manage, support, and grow relationships as part of the extended sales team with prospects and clients through a consultative, outcome-focused selling approach.
• Proactively coordinate with CDW resources to drive sales cycles, meet company objectives, and exceed client expectations. Key internal resources include ServiceNow Solution Architects, Practice Leadership, Delivery Teams, Sales Management, Marketing, and Customer Success teams.
• Build strong relationships with ServiceNow account teams and the broader partner ecosystem to identify, develop, and close joint opportunities.
• Understand industry trends and market dynamics related to enterprise workflow automation, IT modernization, employee and customer experience, AI, and digital transformation that impact clients' strategic decision-making and technology investments.
• Provide accurate sales pipeline updates, forecasting, and opportunity management.
• Provide onboarding support and mentorship to entry-level ServiceNow Solutions Executives and sales team members.
• Enhance CDW's and your personal brand through participation at industry events, ServiceNow conferences, customer presentations, speaking engagements, and other approved public-facing activities.

What We Expect of You

• Bachelor's degree and 7+ years of experience OR 11+ years of experience.
• Experience identifying opportunities and managing the full sales lifecycle for ServiceNow solutions, professional services, SaaS platforms, enterprise applications, or equivalent experience as a ServiceNow practitioner or consultant
• Experience selling enterprise software, cloud platforms, consulting services, or digital transformation solutions with both strategic planning and day-to-day execution responsibilities.
• Strong understanding of ServiceNow platform capabilities and enterprise workflow solutions, including one or more areas such as ITSM, ITOM, ITAM, HRSD, SecOps, CSM, SPM, or AI-enabled workflows.
• Proven performance record with demonstrated year-over-year metrics and a successful history of meeting or exceeding sales goals.
• Ability to take personal ownership of professional goals and achieve financial targets.
• Energetic networker and relationship builder with executive-level customer engagement skills.
• Ability to work with and effectively coordinate across extended internal teams, delivery organizations, and strategic partners.
• Excellent professional written, verbal, presentation, and interpersonal communication skills.
• Ability to travel as needed for customer meetings, ServiceNow events, and partner relationship development.
• ServiceNow sales, consulting, implementation, or platform experience.
• Experience working with ServiceNow field sales, partner organizations, or alliance teams.
• Understanding of enterprise service management, workflow automation, IT operations, cloud transformation, and AI-driven business process initiatives.
• Experience selling professional services, managed services, and recurring revenue solutions.

Pay range: $ 100,000 - $ 137,000, depending on experience and skill set

Uncapped commission subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do—it’s how we do it. At CDW we act as one - building trust, speaking candidly, and working together to achieve more. We play to win - focusing on what matters most and delivering for our customers. And we think forward - staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.