Consulting Account Lead IV, Google Cloud

Google; Los Angeles (CA); Hybrid; USD 195,000 - 271,000; Full time

Job summary

Google is seeking a Consulting Account Lead to shape and deliver customers’ transformation journeys, acting as the executive trusted advisor to C-suite executives. You will define goals and ensure business value from Google Cloud and Google AI, from early strategy to governance, coordinating across customers, partners, and internal teams.

You will be the post-sales transformation and Customer Experience lead on the account, spending roughly half your time on-site with customers to drive adoption

Qualifications

• Bachelor's degree or equivalent practical experience required.
• 15 years of experience in a customer-facing role in management consulting, enterprise technology business, or professional services.
• Experience leading business or cloud technology transformation programs for enterprise organizations.
• Experience building and maintaining relationships with executive stakeholders.

Responsibilities

• Lead Customer Experience and Transformation advisor for C-suite and executive stakeholders, and develop and deliver industry-specific viewpoints on how Google Cloud and Google AI drive measurable business value, ROI, and market differentiation.
• Own the services strategy, shaping the customer's transformation journey by creating roadmaps, proposals, and delivery plans linked to business objectives.
• Manage cloud delivery programs with key customers, ensuring successful execution and quality across the customer, partners, and Google Cloud Consulting.
• Establish program operating models to ensure accountability and alignment; orchestrate resources across the Customer Experience organization and advocate for the customer with cross-functional teams.
• Change agent focused on navigating organizational complexities to ensure adoption of the platform, driving usage of Google Cloud and AI Solutions.

Skills

Customer-facing expertise

Program leadership

Change management

Executive stakeholder relationships

Education

Bachelor's degree or equivalent/practical experience

Advanced degree in Management/Technical/Engineering

Job description

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; Irvine, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 15 years of experience in a customer-facing role in management consulting, enterprise technology business, or professional services.
• Experience leading business or cloud technology transformation programs for enterprise organizations.
• Experience building and maintaining relationships with executive stakeholders.

Preferred qualifications

• Advanced degree in a Management, Technical, or Engineering field.
• Experience orchestrating multi-workstream programs involving customers, partners, and internal teams in a matrixed organization.
• Experience building business cases and articulating the ROI of technology investments to executive stakeholders.
• Knowledge of the Google Cloud ecosystem and familiarity with the enterprise AI/ML landscape and concepts of agentic transformation.

About the job

As a Consulting Account Lead (CAL), you will be the single point of accountability for shaping, orchestrating, and delivering our customers' transformation journeys. You will act as the executive trusted advisor to C-suite executives, defining ambitious goals and ensuring they realize business value from their investment in Google Cloud and Google AI.

In this role, you will own the customer's change journey—from architecting the services strategy early in the business cycle to establishing governance and acting as the unifying thread across complex delivery programs involving the customer, partners, and internal Google teams. You will be the definitive post-sales transformation and Customer Experience (CEx) leader on the account.

You will be expected to be on the customer site approximately 50% of the time.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $195000 - $271000 (USD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead Customer Experience and Transformation advisor for C-suite and executive stakeholders, and develop and deliver industry-specific points of view on how Google Cloud and Google AI drive measurable business value, market differentiation, and return on investment.
• Own the services strategy, shaping the customer's transformation journey by creating roadmaps, proposals, and delivery plans linked to business objectives.
• Manage cloud delivery programs with key customers, ensuring successful execution and quality across the customer, partners, and Google Cloud Consulting.
• Establish program operating models to ensure accountability and alignment; orchestrate resources across the Customer Experience (CEx) organization and advocate for the customer with cross-functional teams.
• Change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, owning the plan to activate and drive usage of Google Cloud and AI Solutions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.