Consultant, Systems Solutions Architecture

Ciena Corporation; Shipley Corner (MD); Remote; USD 160,000 - 193,000; Full time

Job summary

Ciena Corporation in the United States is seeking a senior software/SE workflow specialist to oversee development stages and ensure seamless integration with related tools. You will act as a primary liaison between stakeholders and the development team, guiding feature prioritization and delivery.

You will work with Product Owners across PlannerPlus, Navigator, Bid App, Salesforce and Services to align efforts and drive incremental partner revenue using QuotePlus.

Qualifications

• Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Science, Telecommunications Technology or related field with five years of post-baccalaureate experience.
• Five years’ experience with networking tech (Optical, OTN, Ethernet, MPLS-TP, IP, SDN/NFV) and related applications; sales cycle knowledge; Agile CICD with Jira.

Responsibilities

• Oversee development stages: planning, grooming, refinement, review and testing.
• Act as primary liaison between stakeholders and development teams.
• Define features/User Stories and evaluate product progress.
• Coordinate with Product Owners for PlannerPlus, Navigator, Bid App, Salesforce.
• Support training at major launches and create dashboards and metrics.

Skills

Agile CICD Development

Stakeholder communication

Education

Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Science, Telecommunications Technology or related field

Tools

Jira

Salesforce

QuotePlus

PlannerPlus

Navigator

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

The annual pay range for this position is $159,744.00 - $193,200.00/year.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

How You Will Contribute: Duties

Oversee development stages (planning, grooming, refinement, review and testing, sprint/iteration). Anticipate Client Needs (expert with extensive market knowledge and communication skills). Primary Liaison between stakeholders and development. Inspect and evaluate Product Progress. Capture feedback from the general SE community to include in the prioritization and definition of features/User Stories. Understand the partner requirements as they apply to QuotePlus and the ways to maximize incremental partner revenue through use of the QuotePlus tool. Work closely with the Product Owners for the adjacent tools/areas such as PlannerPlus, Navigator, Bid App, Salesforce and Services to ensure coordination of efforts and overall integration into the SE Workflow. Work with product PLM to understand the evolution of Ciena products and how they will be incorporated into the SE workflow. Generate the Stories needed for the Quote App and Config App. Provide answers to SEs for technical queries and tracking of bug fixes as related to SE issues. Work with SE Leaders to understand and develop the metrics required to create dashboards that display the effort and effectiveness of SEs as derived from information in tools like QuotePlus. Support training activities at the launch of major functionality and occasional webinars for Roadmap or evolution presentations. Implement performance measurement of SE’s overall satisfaction and operational metrics, document team processes, work results. Ensure that both short-term incremental improvements as well as overall long-term strategy are understood and communicated to both the IT Dev team as well as the global Sales Engineering team. May telecommute from anywhere in the United States. Travel required.

The Must Haves: Requirements

• Employer will accept a Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Science, Telecommunications Technology or related field and five years of progressive, post-baccalaureate experience in job offered or in a software developer-related occupation.
• Position requires 60 months of experience in the following: Key networking technologies such as Optical, OTN, Ethernet, MPLS-TP, IP, SDN or NFV and applications such as Mobility, Data Center Networking, IP/Optical architectures, Ethernet services, Automation and Virtualization, or OSS; Sales cycle and stage requirements; Senior/director level engagements with a range of functions within a given organization: Commercial, Engineering, Product Management, Services/Support, Training, or HR; and Software development and the use of Agile CICD Development Process and proficiency in working with Atlassian Jira ticketing system.

We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals.