Consultant Solutions Architecture

Dell Technologies; Hopkinton (MA); On-site; USD 161,000 - 221,000; Full time

Benefits offered by this job

MyWellatDell benefits

Job summary

Dell Technologies is seeking a seasoned Customer Success & Strategic Engagement leader for a field role with travel across the US (Round Rock, Texas, or West Coast). You will embed in strategic engagements with hyperscalers and AI infrastructure providers to ensure customer success at scale.

You will drive outcomes, influence roadmaps, coordinate cross-functionally, and build long-term partnerships to deliver measurable business impact and expand Dell's strategic value.

Qualifications

• 10+ years of hyperscaler or cloud infra strategy experience.
• Proven success in managing $100M+ deal cycles and exec negotiations.
• PMP Certification or equivalent.
• Deep understanding of AI/ML infrastructure, GPU compute, and distributed training.
• Experience coordinating cross-functional teams across product, engineering, operations, logistics and finance.

Responsibilities

• Drive strategic outcomes for CSPs and hyperscalers, acting as a trusted advisor.
• Influence internal Dell product roadmap based on hyperscaler needs.
• Coordinate cross-functionally to architect and deliver custom solutions at scale.
• Lead long-term partnerships to accelerate adoption and deliver measurable outcomes.
• Leverage Dell's portfolio to identify growth opportunities and optimize cloud economics.

Skills

Cloud strategy

Executive stakeholder management

Cross-functional coordination

AI/ML infrastructure

GPU compute architectures

Education

PMP Certification

Tools

Project management tools

Job description

Customer Success & Strategic Engagement
Join us to do the best work of your career and make a profound social impact as a

Round Rock, Texas, or on the West Coast. This is field role with travel.

What You'll Achieve

You will serve as Dell Technologies' elite customer advocate for hyperscalers and cloud-native AI infrastructure providers, embedding deeply in our most strategic and complex engagements to ensure customer success at scale. You will work with CSPs, hyperscalers, and executive stakeholders across customers, partners, and Dell Technologies on AI infrastructure transformation, cloud-native solutions, and outcome-driven strategic partnerships.

You will:

• Drive strategic outcomes for CSPs and hyperscalers (e.g., CoreWeave, LightningAI, xAI, Nscale) by operating as a trusted advisor, proactively anticipating challenges and mobilizing rapid, coordinated responses in highly dynamic environments.
• Influence Dell's internal product roadmap based on hyperscaler needs, ensuring the customer's voice shapes strategy, execution, and innovation.
• Coordinate cross-functionally across product, operations, logistics, finance, and engineering teams to architect and deliver custom solutions at scale.
• Lead long-term, outcome-driven partnerships that accelerate adoption, drive transformation, and deliver measurable business outcomes strengthening strategic alignment and customer loyalty.
• Leverage Dell Technologies' full portfolio to identify opportunities for growth, optimize cloud economics, and expand the strategic value delivered to each engagement.

Take the First Step Towards Your Dream Career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 10+ years of progressive experience in hyperscaler or cloud infrastructure strategy, with deep domain expertise in large-scale, complex technology environments.
• Proven success in managing and influencing $100M+ deal cycles, including navigating multi-stakeholder negotiations and executive-level decision-making.
• PMP Certification (Project Management Professional) or equivalent program/engagement management credential.
• Deep understanding of AI/ML infrastructure and cloud economics, including GPU compute architectures, distributed training frameworks, and hyperscale data center operations.
• Demonstrated ability to coordinate cross-functional teams (product, engineering, operations, logistics, finance) to deliver integrated, customer-centric solutions.

Desirable Requirements

• Executive-level influence and strategic planning capabilities, with a track record of building C-suite relationships and shaping organizational strategy.
• Expertise in GPU scaling, workload orchestration, and data center strategy, including familiarity with emerging AI infrastructure trends and next-generation compute platforms.

Compensation

Dell is committed to fair and equitable compensation practices.

The salary range for this position is $160,800 to $221,100.

Benefits and Perks of Working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.