Consultant - Site Solutions

Veeva Systems, Inc.; Madison (WI); Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life

Flexible PTO & holidays

Retirement programs

1% charitable giving

Job summary

Veeva Systems, the leader in Industry Cloud for Life Sciences, seeks a Consultant/Senior Consultant for Site Solutions Professional Services to implement SiteVault and drive customer success. You will be the main liaison between Veeva and key customer stakeholders, guiding design and deployment of site-focused applications while nurturing long-term relationships.

Opportunities are available for the United States with a remote role and a strong preference for Eastern or Central Time; up to 20%

Qualifications

• 3+ years of enterprise software implementation experience in life sciences or healthcare.
• Based in North America and eligible to work in the United States.
• Customer-facing consulting experience delivering workshops and gathering requirements.
• Ability to move quickly to understand needs and craft solutions.
• Willingness to travel 10–20%.

Responsibilities

• Lead SiteVault eISF and CTMS implementation aligned with customer goals.
• Build strong relationships with customer decision-makers.
• Support renewal efforts and guide customers through renewal processes.
• Create and maintain automated onboarding using SiteVault free version and HubSpot.
• Lead year-end reviews and collect insights to drive improvements.
• Provide feedback to product teams on customer needs and industry trends.

Skills

Customer-facing consulting

Workshop material development

Stakeholder engagement

Requirements gathering

Fast-paced delivery

Tools

HubSpot

SiteVault

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, the leader in the Industry Cloud for Life Sciences, is seeking to hire a Consultant/Senior Consultant for our Site Solutions Professional Services team. In this role, you’ll help implement SiteVault, a solution focused on clinical research sites, and play a key part in ensuring customers' long-term success. You will act as the main point of contact between Veeva and key customer stakeholders, driving collaboration, managing escalations, and demonstrating value through proactive engagement.

As a Consultant/Senior Consultant, you'll be responsible for implementing site-focused applications and managing long-term customer relationships. Ideal candidates will have consulting experience or customer success experience leading the design and deployment of innovative software solutions within the Life Sciences or Healthcare sectors.

Opportunities are available within the United States for this role, which is a remote position with a strong preference for Eastern or Central Time Zone. If a candidate is near an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.

What You’ll Do

• Lead the charge in implementing SiteVault eISF and CTMS, ensuring alignment with customer goals and sales expectations
• Understand customer goals and build strong relationships by regularly engaging with customer decision-makers
• Help support renewal efforts, engage with potential renewals, and guide them through the process
• Help create and maintain an automated onboarding experience for our customers using the free version of SiteVault, and provide light-touch support through HubSpot
• Lead year-end reviews to discuss progress, gather insights, and kickstart renewal conversations
• Provide valuable feedback to the product team, informing them of customer needs and industry trends

Requirements

• 3+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields
• Based in North America
• Customer-facing consulting experience delivering workshop material, developing meaningful customer relationships, and gathering requirements with business and system stakeholders
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves
• Typical travel is 10%, but can be up to 20%

Nice to Have

• SaaS/cloud experience in the management of site CTMS or eISF systems
• Clinical research experience at a site
• Experience using HubSpot

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

1. Within 3 days, you will receive a link to a personality assessment administered by a third party.
2. Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
3. If moving to the interview stage, the process is as follows:
   1. A conversation with the hiring manager
   2. A practical case exercise
   3. A final conversation with our group's Senior Leader.
4. Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].