Consultant, Payroll Operations

Pilot.com; Nashville (TN); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Flexible vacation policy

All federal holidays observed

Wellness benefits (Spring Health, Head

Job summary

Doist is seeking a Consultant, Payroll Operations to provide hands-on payroll and HR operations support for a portfolio of growing businesses. You will own recurring payroll processing, benefits administration, onboarding/offboarding, and multi-state payroll tax registrations while collaborating with clients to keep payroll accurate, on time, and scalable.

You will work with payroll platforms and partner with brokers and providers to implement and transition systems, ensuring clean data and

Qualifications

• 2–4+ years in payroll administration, payroll operations, HR operations, or benefits administration.
• Hands-on payroll experience with federal, state, and local tax, multi-state registrations and compliance.
• Experience implementing or supporting payroll and HRIS platforms (Rippling, Gusto, ADP, Paychex, or similar).
• Benefits and onboarding/offboarding across HRIS and payroll systems.

Responsibilities

• Own payroll cycle end to end for a portfolio of clients, including inputs, configurations, testing, and compliance.
• Administer benefits programs and HR operations, including 401(k) and open enrollment.
• Serve as primary client contact across payroll, benefits, and HR; document processes and drive workflow improvements.

Skills

Payroll processing

HR operations

Benefits administration

Multi-state payroll

HRIS implementations

Client management

Clear communication

Tools

Rippling

Gusto

ADP

Paychex

Job description

The Role Pilot's Financial Operations team helps startup founders and business owners manage critical people operations across payroll, benefits, and HR administration for a portfolio of growing businesses. We are hiring a Consultant, Payroll Operations to provide hands-on payroll and HR operations support to that portfolio. This Consultant owns recurring payroll processing, payroll and HRIS implementations and provider transitions, benefits administration, employee onboarding/offboarding, and multi-state payroll tax registration and compliance - working directly with clients to keep payroll accurate, on time, and scalable as teams grow.

Key Responsibilities

• Own the payroll cycle end to end: Manage recurring payroll for a portfolio of clients - coordinating inputs (new hires, terminations, comp changes, bonuses, commissions, reimbursements, deductions), leading implementations and provider transitions (requirements, configuration, data migration, parallel testing, reconciliation), and managing multi-state tax registrations, notices, and compliance to resolution.
• Administer benefits and HR operations: Set up and run employee benefit programs (health, dental, vision, 401(k)); coordinate with brokers, retirement providers, and payroll platforms on implementations, renewals, and open enrollment; and own onboarding, offboarding, and employee changes across HRIS and payroll systems.
• Be the client's operational partner: Serve as a knowledgeable point of contact across payroll, benefits, and HR; translate client needs into accurate, scalable processes; communicate clearly on issues and next steps; maintain documentation; and identify opportunities to improve workflows, controls, and the client experience - including standardized processes and implementation playbooks.

About You

• Experience: 2-4+ years in payroll administration, payroll operations, HR operations, benefits administration, or a related field.
• Hands-on payroll expertise: Processed and managed payroll start to finish, with working knowledge of federal, state, and local payroll tax — including multi-state registrations, compliance, and navigating employees across jurisdictions.
• Systems and implementations fluency: Experience implementing or supporting payroll and HRIS platforms (Rippling, Gusto, ADP, Paychex, or similar) and transitioning companies between providers.
• Benefits and people operations range: Comfortable administering benefits (health insurance, 401(k)s) and managing onboarding/offboarding, deductions, employer contributions, and employee data across systems.
• Detail-oriented and self-directed: Manages multiple clients, payroll calendars, and deadlines with accuracy; strong problem-solving and research instincts; works independently and knows when to elevate high-risk issues.
• Clear communicator: Explains complex issues and next steps clearly to clients, and brings integrity and discretion to sensitive employee, payroll, and benefits data.

About Pilot Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Why Pilot?

• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Spring Health, Headscape, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents - 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $65,600 - $88,800 in Nashville.

Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.