Consultant Engineer

NWN Corporation; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) with company match

Unlimited PTO

Job summary

NWN is a leading AI-powered technology solutions provider delivering Microsoft-based expertise to North American organizations. The Consultant role focuses on configuring, installing, and troubleshooting MS solutions for customers, and guiding engagements from design through deployment and support.

Ideal candidates have 7+ years of consulting experience, strong communication, and architecture skills across Microsoft 365, Azure, and hybrid environments.

Qualifications

• Bachelor's degree preferred.
• 7+ years of related experience.
• Architect experience to collect and develop requirements.
• Strong communication and multitasking skills.
• Willingness to travel and work evenings/weekends if needed.
• Must work well in a team environment.
• Current Microsoft certifications are highly preferred.

Responsibilities

• Configure, install, troubleshoot, and repair MS solutions for customers.
• Deliver MS-based consulting engagements from design through implementation and support.
• Track client work, service calls, and documentation including timesheets.
• Support presales with solution scoping and runbooks.
• Mentor junior technical resources and share knowledge.
• Travel to client sites as needed and access to a vehicle required.

Skills

Azure Architecture

Cloud Consulting

Client Engagement

Project Leadership

Microsoft 365

Education

Bachelor's Degree

Tools

Azure DevOps

PowerShell

Terraform

Job description

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Consultant role is a subject matter expert responsible for the configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.

• Assistance in configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.

• Responsible for work assignments from Project Managers and/or technical leaders
• Deliver Microsoft-based consulting engagements from design through implementation and support
• Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
• Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
• Attending seminars as requested by the Professional Services Management Team.
• Travel: To Customer sites as needed. Access to a vehicle is required.
• Interact with clients to resolve any issues before, during, or after service engagements.
• Schedule on-site visits, when necessary, in accordance with the customer contract.
• After hours/weekend trouble escalations and scheduled work when needed.
• Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
• Acquire technical certifications per training plan.
• Support presales with solution scoping
• Offering development, validating new solutions and creating technical runbooks
• Mentoring junior technical resources
• Other responsibilities as assigned.

Qualifications

• Bachelor's Degree preferred.
• 7+ years of experience that is directly related to the duties and responsibilities specified.
• Architect experience with the ability to collect and develop business and technical requirements.
• Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
• Demonstrated verbal and written communication skills and the ability to multitask are essential.
• Comfortable, poised, and affable with customers from end users to senior level executives.
• Candidates must have strong interpersonal as well as analytical troubleshooting skills.
• Ability to work evenings and weekends as required during client cutovers.
• Must be able to effectively work in a team environment.
• Organizational skills and multitasking are required for independent work.
• Excellent verbal and written communication skills.
• Must have reliable transportation.
• Must supply reliable cell phone.
• Design and implement Microsoft Azure Solutions
• Design and implement Microsoft Infrastructure as code and as a service
• Deliver end-to-end Microsoft solutions across Microsoft 365, Azure, and hybrid environments
• Gather and translate business and technical requirements into scalable Microsoft architectures
• Provide technical advisory services aligned to Microsoft best practices and reference architectures
• Stay current on Microsoft technologies, roadmap, and emerging capabilities
• Current Microsoft certification highly preferred
• Perform identity and access management design, including Conditional Access and MFA strategies
• 7+ years of consulting experience that is directly related to the duties and responsibilities specified.
• At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.)

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.