Consultant, Business Insights - Customer Insights & Performance Optimization

Nationwide Mutual Insurance Company; Columbus (OH); Sur place; USD 108 000 - 200 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life insurance

Short and long term disability

Paid time off

Nine paid holidays

401(k) with company match

Pension plan

Business casual attire

Résumé du poste

Nationwide Mutual Insurance Company in Columbus, OH seeks a Consultant, Business Insights to lead financial and operational measurement projects and partner with business units to deliver actionable insights. The role demands deep experience in data visualization, BI tools, and data extraction across large data sets within insurance/financial services.

You will develop methodologies, build dashboards, train users, and drive process improvements while collaborating with stakeholders to align with

Qualifications

• Eight or more years' experience in data visualization, financial and operational measurement.
• Experience with data-extraction problem solving and working with large data sets.
• Professional experience in insurance, financial services or related industry preferred.

Responsabilités

• Lead financial and operational measurement projects supporting the business unit.
• Consult with business partners to define, structure, and execute data and information projects.
• Create statistical and visual solutions using advanced BI tools.
• Develop and implement measurement management practices.
• Lead small, multiple concurrent projects.

Description du poste

Job Description Summary

Responsible for leading financial and operational measurement projects supporting the business unit. Consults with business partners to define, structure and execute data and information projects. Creates statistical and visual solutions using advanced business intelligence tools. Manages the process of identifying and executing appropriate research methodologies that will provide the information needed in an understandable format. Develops and implements financial and operational measurement management practices. May lead small multiple concurrent projects.

Job Description Reporting Relationships

Director/ AVP Core Duties and Responsibilities:

Build and maintain relationships and serve as a trusted business advisor to clients, internal risk partners, and other stakeholders. Create partnerships across the enterprise to ensure methodologies and assumptions used are aligned with corporate practices. Responsible for creating, packaging, and communicating financial and operational measurement work by developing new statistical and visual solutions, and using appropriate medium for relevant insights. Determines the level of information needed based on business problems and customer needs. Responsible for effectively synthesizing own project work and the work of team members. Work may span more than one project or focus area. Plans and manages execution of own work, participates in planning, and delivers on commitments. Participates in the development of scope, risk/control matrix, project timelines, and assignments. Collaborates with Leadership to develop financial and operational measurement strategies for the business unit. Consults with business partners to understand, align, and deliver measurement work that supports business objectives and priorities. Determines appropriate information and data to be shared with customers. Shares financial and operational measurement work with appropriate area of the company as assigned. Responsible for building and/or leveraging business intelligence applications using statistical, database, and/or general programming languages and tools. Leverage technology for data management, report automation and/or ad hoc reporting for end users. Responsible for preparation of reports and use of information systems, software and related sources of information. Trains other users on report preparation and data base access. Supports the research, analysis and presentation of information by: monitoring external sources, creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources. Manages special projects and serves as data/technical lead and contact. Project team members typically consist of both team members and members from other departments. Actively contribute to the continuous improvement of department processes through ongoing initiatives. Performs other duties as assigned.

Typical Skills and Experiences

Education

Undergraduate studies in computer science, management information, business, mathematics, or related field with post-graduate studies preferred.

Experience

Typically, eight or more years’ experience in data visualization, financial and operational measurement, and data-extraction queries. Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to create understandable and relevant measures. Professional experience in insurance, financial services or a related industry preferred.

Knowledge, Abilities and Skills

In-depth knowledge of business and/or insurance policies and procedures, customer service concepts and practices. Relevant knowledge of insurance, financial services, or a related industry terminology, processes, regulatory and compliance issues is desired. Advanced understanding of and working knowledge to create and maintain ad hoc and standard reports, including data visualization and business intelligence tools. Advanced understanding of and working knowledge to conduct data management and extraction of data for functional and operational measurement. Verbal and written communication skills for interaction within the functional area, information documentation and report formulation. Ability to understand business processes and the data produced by them. Ability to understand functional and operational measurement needs, analyze data requests, and interpret business problems into solutions. Ability to work under tight time constraints. Ability to effectively operate a personal computer with business software applications for data import/export, manipulation, reporting and analysis. Capable of developing distinctive and understandable data visualizations.

Critical Thinking and Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions, probes different sources for answers, and can see hidden problems. Anticipates needs of business partners and understands big-pictures business problems. Communication. Excellent verbal and written communication skills to translate findings into actionable communications. Able to clearly and succinctly communicate information and ideas through a variety of media in a manner that engages audiences at various levels and helps them understand and retain the message. Time Management. Can plan and prioritize tasks, uses time effectively and efficiently, and can work on multiple concurrent projects. Strategic Agility / Adaptable to Change. Can anticipate future consequences, has broad knowledge and perspective, is future oriented, and can paint credible visions of possibilities and likelihoods. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values

Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions

Overtime Eligibility: Exempt (Not Eligible). ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

• medical
• dental
• vision
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• company-paid pension plan
• business casual attire
• and more

Compensation

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Consultant, Business Insights : $108,000.00-$200,000.00 The expected starting salary range for Consultant, Business Insights : $108,000.00 - $162,000.00 At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care - and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve.

Equal Opportunity Employer

Nationwide is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged.

Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Equal Opportunity Employer

Nationwide is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged.

Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.