Consultant, Business Capability Team Analysis (Salesforce Administration)

Nationwide; Columbus (OH); On-site; USD 106,000 - 158,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401(k) with company match

Paid time off

Business casual attire

Job summary

A leading insurance company in Ohio is looking for a Consultant for the Business Capability Team focusing on Salesforce Administration. The ideal candidate will possess Salesforce Administrator certification and 7+ years of experience in delivering initiatives within an agile environment. This role offers a competitive salary and extensive benefits, including a 401(k) with company match and paid time off.

Qualifications

• 7+ years of experience delivering initiatives in an agile environment.
• Deep knowledge of the insurance industry.
• Experience in conducting customer research for value-based solutions.

Responsibilities

• Execute day-to-day maintenance and improvement of the Salesforce platform.
• Collaborate with stakeholders to define optimal processes.
• Lead and execute design on business configurable tools.

Skills

Salesforce user maintenance

Defect management

Agile planning practices

Strong communication skills

Education

Baccalaureate degree in business, IT or related field

Job description

Consultant, Business Capability Team Analysis (Salesforce Administration)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Key Responsibilities – Technology

• Executing day‑to‑day configuration, support, maintenance and improvement of the platform.
• Salesforce user maintenance – support users in the following ways:
• Case management
• User and license management
• Defect management – identify defects and escalates to PO/PM/IT partners as appropriate.
• Research and innovate new technical solutions.
• Stay informed of new Salesforce features, functionality and updates.
• Configuration management – work with RM/PM/PO & stakeholders to define optimal processes and configure the platform, including:
• Provide recommendations for process improvement.
• DevOps/release management, working within IT governance model and scrum framework.
• User acceptance testing (UAT).
• Further define/refine requirements.
• Administer and monitor data quality and health of the application. Work closely with the IT line to keep Salesforce working as designed.
• Communicate Salesforce updates or concerns with users, as needed.
• Salesforce Certified Administrator certification required.

Key Responsibilities – Business Analysis

• Collaborate with Business Capability Owner on prioritization and develop requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met.
• Conduct competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences. Present findings and recommendations to Business Capability Managers and/or Owners.
• Assess organizational impact for organizational change management planning. Coordinate communication and training and be accountable for overall business readiness. Provide recommendations to the Business Capability Manager and/or Owner and agile team.
• Keep up on the latest industry trends as well as customer needs and behaviors.
• Serve as a source of expertise for direction, mentoring and guidance for less experienced analysts.
• Participate in agile ceremonies, daily stand‑ups, show and tells, iteration planning and retrospectives.
• Partner with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers. Work with team to identify areas of focus and provide insights to product and journey owner for prioritization.
• Lead and execute design and development on business configurable tools where applicable in support of operational partners.

Reporting Relationships

Reports to Director/AVP.

Job Details

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Consulting, Information Technology, and Sales
Industries: Insurance

Typical Skills and Experiences

• Education: Baccalaureate degree in business, IT or related field preferred.
• Experience: Typically, 7 or more years of experience delivering initiatives and conducting customer research to inform value‑based solutions. Experience delivering work in an agile environment, leveraging product‑centric principles and managing large‑scale initiatives with multiple dependencies.
• Knowledge, Abilities and Skills: Deep knowledge of insurance industry. In‑depth understanding of agile planning practices and customer‑centric design. Strong verbal and written communication skills, facilitation techniques, quantitative and qualitative analysis, recommendation development, strategic influence, business process design, and independent multi‑task management.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values

Regularly and consistently demonstrates Nationwide Values.

Job Conditions

Overtime Eligibility: Not eligible (Exempt)
Working Conditions: Normal office environment

ADA

The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Application Deadline

We currently anticipate accepting applications until 11/21/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

• Medical/dental/vision
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company‑paid pension plan
• Business casual attire
• And more

Equal Employment Opportunity

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Salary Information

• National salary range for Consultant, Business Capability Team Analysis: $95,000.00–$197,000.00
• Expected starting salary range: $106,000.00–$158,000.00