Construction & Maintenance Applications Analyst

City of Tacoma; Tacoma (WA); On-site; USD 91,000 - 129,000; Full time

Job summary

The City of Tacoma is seeking a C&M technology project coordinator to bridge C&M operations and the City's enterprise IT. You’ll optimize field operations, manage testing, and support core applications such as Accela, MWFM, Nintex forms, and 811 data pipelines.

You’ll help drive continuous improvement across budgets and capital programs, collaborate across departments, and ensure reliable technology-enabled services for utility field crews.

Qualifications

• Bachelor's degree required in public/business/admin, IT or related field.
• Minimum 2 years in analytical/functional analyst, user support or DB maintenance.
• Relevant education and experience may substitute year-for-year.

Responsibilities

• Facilitate and coordinate C&M technology projects from inception through deployment.
• Serve as liaison to enterprise IT, translating business needs into technical requirements.
• Plan and coordinate testing processes and user resources for implementations.
• Lead Line, Wire, and HFC technology process integration improvements.
• Provide technical expertise and consulting on operational technology usage and improvement.
• Act as first line of application support for C&M field users.
• Maintain and support key applications: Accela, MWFM, Nintex forms, C&M board, Locate 811 data pipeline.

Skills

Analytical skills

Functional analysis

User support

Database maintenance

Cross-department collaboration

Education

Bachelor's degree in public or business administration, information technology or directly related field

Tools

Accela

MWFM

Nintex forms

C&M key issuing board

Locate data pipeline to 811

Job description

Join our Transmission & Distribution Construction & Maintenance (C&M) team and play a pivotal role in optimizing our field operations through technology and process improvement. This critical position facilitates and coordinates C&M technology projects, serving as the primary bridge between C&M operational needs and the City's enterprise IT functions. You’ll be instrumental in leveraging technology to enhance efficiency, measure work execution, and ensure the responsible use of our $63M biennial O&M budget and support for our $83M capital program. If you're passionate about using technical expertise to drive continuous improvement in a vital public service, we want to hear from you!

Primary Responsibilities: Technology Strategy & Coordination

• Facilitate and coordinate C&M technology projects, from inception through deployment.
• Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.
• Plan and coordinate testing processes and user resources to ensure successful technology implementation.
• Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.
• Lead the effort for Line, Wire, and HFC technology process integration improvements.

Operational Application Expertise & Support

• Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.
• Act as the first line of application support for C&M field users.
• Maintain and provide expert support for key applications, including:
  • Accela
  • Mobile Work Force Management (MWFM) for crews and dispatchers
  • Nintex forms for Outage Coordination (Scheduled Commercial, Residential, and Cross-Functional)
  • C&M key issuing board
  • Locate data pipeline to 811

Business Analysis & Continuous Improvement

• Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.
• Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.
• Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.
• Serve as the C&M Continuous Improvement champion and facilitator.

Management Reporting & Metrics

• Provide technical expertise and consulting to C&M management on report development.
• Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including:
  • Labor hours and labor type reports
  • Work Orders queued, in process, and completed

Minimum Education*

Bachelor's degree public or business administration, information technology or directly related field

Minimum Experience*

2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment

*Relevant education and experience may substitute for one another on a year-for-year basis

Appointment is subject to references and passing a background check.

A Commitment to Equity & Diversity

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Tacoma Power

is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Compensation & Benefits

Pay Details: Annual Salary: $91,416.00 - $128,689.60 Employee Benefits | City of Tacoma