Construction Heavy Equipment Service Writer

Posillico Civil, Inc.; Mission (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits including medical, dental, and vision coverage

401(k) plan

Paid time off

Job summary

Posillico Civil, Inc. is hiring a Heavy Equipment Service Writer in Mission, Texas. You will manage the B2W system for service operations, provide customer support, and ensure accurate documentation. The ideal candidate has experience in service administration within construction or heavy equipment, strong Microsoft Office skills, and the ability to multitask. Comprehensive benefits are offered, including medical and 401(k). This role requires a valid driver’s license and availability to visit job sites as needed.

Qualifications

• Prior experience in service administration or service writing preferred.
• Valid driver's license with ability to travel to job sites.
• Excellent organizational skills and attention to detail.
• Self-motivated with strong communication skills.

Responsibilities

• Manage incoming calls and work orders in the B2W system.
• Coordinate with technicians and vendors for repairs.
• Utilize maintenance tracking systems for preventive needs.
• Review inspection forms and create related work orders.

Skills

Service administration experience

Customer service skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Problem-solving skills

Interpersonal skills

Tools

B2W software

Job description

Posillico is Building for Generations.

Posillico is a multi-disciplined and diversified construction company. Along with our Civil /foundation group, Posillico’s business units include Wastewater Division, Environmental Division, Utilities Division, Drilling Division, Paving Division, Posillico Consulting LLC, Posillico Developmental LLC, and Posillico Materials, LLC. These companies give Posillico the unequalled, leveraged experience required to complete complex structural and geotechnical projects successfully.

Posillico empowers a “people first, think safety” culture throughout our organization. This “people first” culture has helped to promote and maintain an excellent record of accomplishment. Posillico has an exceptional safety program coupled with proactive employees throughout its management and union staff. We offer all employees an excellent opportunity to be part of our developing business at Posillico, as we set the standards for excellence in the construction industry with our integrated solutions.

Our company mission is to complete all our projects safely, on time, on target and on budget while having a positive impact in the community.

Position Summary

The Heavy Equipment Service Writer is responsible for managing and maintaining the B2W system for Texas Shop Operations while providing administrative and customer support to the Service Department. This role works closely with the Heavy Equipment Service Manager and other service personnel to ensure accruate documentation, efficient workflow, and timely communication in accordance with company standard and policies.

Responsibilities

• Receive and manage all incoming calls, including customers, internal personnel, and manufacturers’ representatives; determine which calls should be escalated to the Heavy Equipment Service Manager. Create and maintain all work orders on all equipment while verifying warranty status.
• Create, update, and maintain all work orders for equipment repairs and preventive maintenance, including verification of warranty status.
• Utilize telematics and maintenance tracking systems to identify upcoming preventive maintenance needs and coordinate replacement of wear items.
• Review equipment inspection forms and create work orders as needed based on findings.
• Communicates recurring issues related to field satisfaction, equipment performance or ongoing issues to Shop Manager.
• Coordinate with technicians, vendors, and parts personnel for efficient repair and reduced equipment downtime.
• Visit job sites as needed to support service operations and equipment evaluations.
• Work overtime when necessary to meet business demands.
• Perform other related duties as assigned.

Qualifications

• Prior experience in service administration, service writing, or customer service within construction, heavy equipment, or fleet operations preferred.
• Valid driver’s license with the ability to travel to job sites.
• Strong proficiency in Microsoft Excel and Word; experience with maintenance or fleet management software (e.g., B2W) preferred.
• Excellent organizational skills and strong attention to detail.
• Self-motivated with strong verbal and written communication skills.
• Ability to multitask, prioritize, and adapt in a fast-paced, deadline-driven environment.
• Strong problem-solving, research, and interpersonal skills.
• Ability to work effectively with technicians, managers, vendors, and customers.

Department

Texas shop

Reports To

Heavy equipment service manager

Location

Houston, TX

Schedule

Monday through Friday 7am - 3:30pm, available by phone as needed.

Start Date

Immediate

Benefits

Comprehensive benefits offered to eligible employees including medical, dental, and vision coverage; life insurance; FSA; short- and long-term disability; identity theft protection; 401(k); employee assistance program; and paid time off.

Equal Employment Opportunity

Posillico Civil, Inc. is committed to maintaining a working environment that promotes teamwork and that is free of any and all forms of unlawful discrimination and harassment. Accordingly, all of its employment-related activities will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran and military status, marital status, personal appearance, sexual orientation, family responsibilities, domestic violence victim status, matriculation, political affiliation, genetic information, predisposing genetic characteristics or other legally protected personal characteristic.