Console Operator

Lexington Health; West Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day ONE medical, dental and life ins.

403(b) retirement plan with company匹配

Short-term disability after 90 days

Job summary

Lexington Health, a comprehensive network of care in West Columbia, SC, seeks a Console Operator to manage a multi-line switchboard. You will process incoming calls, provide information, and maintain HIPAA compliance while coordinating with on-call staff and various hospital departments.

This on-site role requires the ability to multitask and stay professional during high-demand periods. Lexington Health offers competitive benefits and opportunities for growth within its extensive medical

Qualifications

• High School Diploma or Equivalent required.
• No prior experience required.
• Ability to maintain professionalism under stress and to multitask between different systems.

Responsibilities

• Operate VoIP phones and hospital paging systems.
• Handle all incoming calls for the hospital's main line.
• Provide information to callers while complying with HIPAA and hospital policy.
• Act as an in-house directory.
• Notify on-call personnel for different hospital departments.
• Report issues to the proper personnel.
• Train new employees.
• Perform other duties as assigned.

Skills

Multitasking

Professionalism under stress

HIPAA compliance

Communication

Education

High School Diploma or Equivalent

Tools

VoIP phones

Hospital paging systems

Job description

Select how often (in days) to receive an alert:

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcareand was first in the state to achieve Magnet with Distinctionstatus for excellence in nursing care. Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Healthdelivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

The Console Operator utilizes a multiple-position computerized switchboard to process incoming calls and requests for information.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: None.
Substitutable Education & Experience (Optional): None.
Required Certifications/Licensure: None.
Required Training: Ability to maintain professionalism while working under stress during extremely busy times;

Ability to multi-task between different systems, i.e. phone/paging system, computer system, etc.

Essential Functions

• Operates voice over internet protocol (VoIP) phones and hospital paging systems.
• Properly handles all incoming calls for the hospital’s main line.
• Provides information to callers while maintaining compliance with HIPAA and hospital policy.
• Acts as an in-house directory.
• Has a complete knowledge of the switchboard, to include, utilization of equipment andadherence to hospital policies.
• Properly notifies on call personnel for different hospital departments.
• Reports issues to the proper personnel.

Duties & Responsibilities

• Provides assistance in training new employees.
• Perform other duties assigned by authorized personnel or as required in an emergency, e.g.,fire or disaster.
• Ensures operation compliance with Federal, State, County, Organization, and Departmentstandards.
• Ensures accurate and timely dissemination of information to supervision.
• Ensures timely resolution to requests.
• Any other request assigned by management.
• The above is not intended to be an all-inclusive list. Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.