Connectivity Support Representative

MCK McKesson Corporation; Richmond (VA); Sur place; USD 35 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Paid time off and holidays

Professional development and career

Résumé du poste

McKesson is hiring for a technical support role focused on third-party connectivity. You will diagnose and resolve connectivity issues, including EDI and cXML, while guiding customers through solutions and collaborating with IT and engineering teams.

The role emphasizes strong communication, a customer-first approach, and ongoing learning, with opportunities to contribute to knowledge bases and process improvements. This is a full-time on-site position in Richmond, VA.

Qualifications

• High school diploma or equivalent; IT or related field degree preferred.
• At least 1 year in technical support or customer service, preferably connectivity/telecom.
• Strong understanding of networking concepts, including EDI and cXML.
• Excellent verbal and written communication; ability to work independently and in a team.

Responsabilités

• Respond to customer inquiries via phone, email, and chat regarding third-party connectivity.
• Diagnose and troubleshoot connectivity issues including EDI and cXML.
• Guide customers through step-by-step solutions to resolve problems.
• Collaborate with IT and engineering to resolve complex issues.
• Document and track issues and resolutions in the ticketing system.
• Offer feedback for product/service improvements based on interactions.
• Stay updated on tech trends and product updates to assist customers.
• Assist in creating and maintaining knowledge base articles.

Connaissances

EDI

cXML

Networking concepts

Technical troubleshooting

Customer service

Communication

Ticketing systems

Formation

High school diploma or equivalent

IT-related degree preferred

Description du poste

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Key Responsibilities

• Respond to customer inquiries and issues related to third-party connectivity via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot connectivity problems, including EDI and cXML.
• Guide customers through step-by-step solutions to resolve connectivity problems.
• Collaborate with internal teams, including IT and engineering, to resolve complex issues.
• Document and track customer issues, resolutions, and follow-up actions in the ticketing system.
• Provide feedback and recommendations for improvements to products and services based on customer interactions.
• Stay updated with the latest technology trends and product updates to provide informed assistance to customers.
• Assist in the development and maintenance of knowledge base articles and support materials.
• Participate in ongoing training to enhance technical skills and service delivery.

Qualifications

• High school diploma or equivalent; a degree in IT or a related field is preferred.
• At least one year of professional experience in a technical support or customer service role, preferably within a connectivity or telecommunications environment.
• Strong understanding of networking concepts, including EDI and cXML.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Customer-focused with a friendly and professional demeanor.
• Ability to manage multiple tasks and prioritize effectively.

Working Conditions

• Ability to work in a fast-paced environment.
• Availability to work flexible hours, including evenings and weekends, if required.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.

Our Base Pay Range for this position $25.06 - $41.76

About MMS McKesson Medical-Surgical (MMS), which is expected to become Wellverse in early 2027, is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical-surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets – often referred to as Alternate Care or Non-Acute Care – include physician offices, surgery centers, long-term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers. Alternate Care markets are growing rapidly, and MMS is proud to be a leader in this space. With a team of approximately 8,000 employees, a network of 15 distribution centers and approximately 900 delivery vehicles, we collaborate with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 270,000 SKUs of branded and private-label medical-surgical products – from bandages to specialty pharmaceuticals and COVID-19 tests. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.