Connected Services Coach

MSX International; Salem (NH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development opportunities

Opportunity to work with cutting-edge technology

Job summary

MSX International is seeking a Connected Services Field Coach in Salem, NH, responsible for coaching and consulting at dealerships to enhance their connected services strategy. The role involves significant travel, with 80% of the time spent visiting various dealers, delivering training on technology and best practices.

The ideal candidate will have over three years of experience in the automotive industry, strong coaching skills, and a solid understanding of connected services. Join us for an opportunity to work with cutting-edge technology and make an impactful contribution.

Qualifications

• 3+ years in automotive, coaching or consulting, preferably with a focus on vehicle or dealer technology.
• Strong understanding of connected services and their value proposition.
• Must be willing to travel 80% of the time.

Responsibilities

• Deliver coaching sessions on connected services and Dealer Rewards Portal usage.
• Provide consulting and support through in-person and virtual visits.
• Track dealer KPIs and report on performance progress.
• Maintain communication with dealership personnel and client representatives.

Skills

Coaching skills

Communication skills

Analytical skills

CRM proficiency

Job description

Job Description

The Connected Services Field Coach will be responsible for delivering targeted coaching and consulting to assigned dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services. This role requires a strong understanding of technology, excellent communication, coaching skills, and a proven ability to drive results. You will work closely with dealership staff, client's field representatives, and the program team to achieve program objectives.

Responsibilities

• Coaching & Development: Deliver engaging and effective coaching sessions to dealership personnel on all aspects of client's connected services, focusing on working with the dealership's leadership team and creating a process within the dealership. Ensure dealership staff are proficient in using the Dealer Rewards Portal, including selling one‑time pay options and activating free trials. Host Monthly Performance Reviews, presenting to client's Zone Team. Highlight success, drawbacks and best practices with the goal of aligning dealers and other org members.
• Consulting & Support: Conduct regular in‑person and virtual visits to assigned dealerships to provide ongoing consulting and support. Monitor dealer performance, identify areas for improvement, and execute strategies to activate trial activation and upsell customers to one‑time or recurring subscription plans. Coach dealership personnel on best practices for selling and supporting connected services. Collaborate with client field representatives to align coaching and consulting efforts with regional strategies.
• Performance Management: Track dealer KPIs for trial activations, one‑time purchases, and subscription take rates. Develop and implement action plans with dealerships to address performance gaps. Regularly report on progress, challenges, and successes to the program team.
• Communication & Collaboration: Maintain open communication with dealership personnel, client field representatives, and the program team. Participate in reviews to provide updates and discuss program strategy. Share best practices and insights with other coaching to continuously improve the program.
• Continuous Improvement: Gather dealer feedback and identify opportunities to improve coaching materials and program processes. Stay up to date on the latest connected vehicle technology and client's connected services offerings.

Qualifications

• 3+ years of experience in automotive, coaching or consulting, preferably with a focus on vehicle or dealer technology.
• Strong understanding of connected services and their value proposition.
• Strong coaching skills.
• Proven ability to deliver engaging and effective coaching sessions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport and establish trust with dealership personnel.
• Strong analytical and problem‑solving skills.
• Proficient in using CRM and other sales‑related software.
• Must love travel – 80% travel required.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting‑edge technology.
• Chance to make a significant impact on client's connected services strategy.
• Professional development and growth opportunities.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.