Connected Customer Supervisor

Floor & Decor; Seattle (WA); In loco; USD 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k

Bonus opportunities at every level

Descrizione del lavoro

Floor & Decor seeks a Connected Customer Supervisor in Seattle to lead front-end associates, manage cashiering, returns, and inventory, and support e-commerce operations. The role emphasizes customer service excellence and team leadership.

The position requires supervisory experience or strong customer service background, plus basic computer skills, with various shifts possible in a warehouse-style store environment.

Competenze

• Minimum 1 year of supervisor experience in customer service or cashiering, or 4 years in customer service.
• High school diploma or GED required.
• Minimum 2 years of computer experience in a work environment.

Mansioni

• Direct all Customer Service Associates and Connected Customer Specialists at front end and inventory.
• Ensure compliance with cashiering, credit and close-out SOPs.
• Lead inventory management and accuracy storewide.
• Process refunds and exchanges per guidelines.
• Oversee signage updates and price changes for SKUs.
• Assist customers with product selection and questions.
• Coordinate with management on SKUs, pricing, and returns.
• Investigate inventory discrepancies and adjust in the system.

Conoscenze

Team builders

Customer service champions

Detail oriented

Excellent communication

Formazione

High school diploma or GED

Strumenti

Computer experience

Descrizione del lavoro

Pay Range

$21.75 - $29.35

Purpose:

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are:

• Team builders
• Customer service champions
• Detail oriented and highly organized
• Excellent communication and listening skills

Minimum Eligibility Requirements:

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of (2) years of computer experience in a work environment

Essential Job Functions:

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU's
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in store location after customer merchandise returns
• Clean and stock products according to Floor & Decor's standards
• Point of contact for e-commerce team members to contact regarding inventory availability in the store
• Responsible for supervising inventory movement within the store
• Available to open and/or close store in an effective manner

This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Benefits offered

• 401k
• Bonus opportunities at every level

W orking Conditions (travel & environment)

• While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
• Potential car travel to other stores for support
• Flexible hours to fit around your schedule
• On the job training
• Opportunity for advancement
• Our people are our most important asset and we pride ourselves in teamwork
• Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements

• Ability to lift 25 pounds or more on a consistent basis.
• Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Store Hours

• Monday - Friday 7:00 AM - 8:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday 7:00 AM - 7:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including:
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunt