Connected Customer Supervisor

Floor & Decor; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Medical, Dental, Vision, Life

Job summary

Floor & Decor is seeking a Connected Customer Supervisor in Mesa, AZ. You will lead a team of Customer Service Associates and Connected Customer Specialists, ensuring front-end operations and inventory accuracy align with store standards.

You will supervise cashiering, returns, and e-commerce support while helping customers with product selection and questions. Strong communication and organizational skills are essential.

Qualifications

• Minimum 1 year of customer service/supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate understanding and compliance of all customer service SOPs (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product questions.
• Research inventory discrepancies and adjust in the tracking system.
• Review shipping/receiving documents for accuracy.

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma or GED

Job description

Purpose:

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are:

• Team builders
• Customer service champions
• Detail oriented and highly organized
• Excellent communication and listening skills

Minimum Eligibility Requirements:

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of (2) years of computer experience in a work environment

Essential Job Functions:

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU's
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in store location after customer merchandise returns
• Clean and stock products according to Floor & Decor's standards
• Point of contact for e-commerce team members to contact regarding inventory availability in the store
• Responsible for supervising inventory movement within the store
• Available to open and/or close store in an effective manner

This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Benefits offered

Based on eligibility our associates may opt into benefits coverage.

• 401k
• Bonus opportunities at every level

Working Conditions (travel & environment)

While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

• Potential car travel to other stores for support
• Flexible hours to fit around your schedule
• On the job training
• Opportunity for advancement
• Our people are our most important asset and we pride ourselves in teamwork
• Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements

• Ability to lift 25 pounds or more on a consistent basis.
• Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

• Monday - Friday 7:00 AM - 8:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday 7:00 AM - 7:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including:

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on