Configuration Tech 1

Comcast (CC) of Willow Grove; West Chester Township (OH); In loco; USD 40.000 - 45.000; Tempo pieno

Descrizione del lavoro

Comcast Business is seeking a professional to configure, test, and troubleshoot managed services equipment prior to shipment to client sites nationwide. You will document issues, use ticketing systems and customer portals, and work on straightforward tasks following established procedures.

Responsibilities include managing ticket queues, assisting with escalations, interfacing with field technicians, and maintaining professional customer communications.

Competenze

• Associate’s Degree preferred; Comcast may consider coursework/experience or extensive related professional experience.

Mansioni

• Configure and test network equipment and devices related to Comcast Business Managed Services.
• Manage ticket queues.
• Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.
• Interface with incumbents and field service technicians to resolve customer troubles.
• Communicate professionally with customers, showing courtesy and troubleshooting skills.
• Document all interactions within Comcast systems.
• Troubleshoot and repair managed services customer problems.
• Identify chronic customer access issues and report deficiencies/best practices to management.

Conoscenze

Adaptability

Communication

Customer-Focused

Professional Etiquette

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Formazione

Associate’s Degree

Descrizione del lavoro

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for configuring and testing Managed Services equipment prior to shipment to client sites nationwide. Troubleshoot any issues to identify appropriate resolution related to managed services solutions such as managed broadband and managed Wi-Fi, managed router. Accurately documents problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time. Works on straight forward tasks using established procedures.

Responsibilities

• Configure and test network equipment and devices related to Comcast Business Managed Services.
• Manage ticket queues.
• Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.
• Interface with incumbent local exchange carriers, field service technicians and other internal partners as needed to resolve customer troubles.
• Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.
• Properly document all interactions within Comcast systems.
• Utilize tools and resources to troubleshoot and repair managed services customer problems.
• Assist with identification of chronic customer access issues.
• Achieve standards for consistent performance (scorecards).
• Identify and report deficiencies and best practices to management.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

• Adaptability
• Communication
• Customer-Focused
• Professional Etiquette
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Education

Associate’s Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

(if applicable)

Relevant Work Experience

0-2 Years

Compensation

Base Pay: $19.00. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Equal Opportunity Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.