Configuration Support Specialist (Junior)

DecisionPoint | Cortek; Oregon; Hybrid; USD 70,000 - 110,000; Full time

Job summary

DecisionPoint Corporation seeks a Configuration Support Specialist to maintain enterprise configuration baselines, CMDB records, and change documentation for the USMEPCOM ENLIST program. The junior to mid-level role supports audits, releases, and handovers, coordinating with software teams, cybersecurity personnel, infrastructure, and Government stakeholders.

Remote position with Chicago-area candidates preferred.

Qualifications

• Active Secret clearance or higher.
• Bachelor's degree in information technology, information systems, or related field.
• At least two years of relevant professional experience.
• Experience supporting configuration baselines or configuration-item records.
• Experience creating, updating, tracking, or maintaining change records.
• Experience supporting CMDB updates, reconciliation, validation, or evidence collection.
• Experience preparing or maintaining version descriptions and configuration summaries.
• Ability to maintain accurate technical records, logs, trackers, and supporting evidence.
• Ability to identify incomplete or inconsistent configuration information and coordinate corrections.
• Ability to follow established configuration-management processes, templates, and approval workflows.
• Proficiency with Microsoft Office applications (Word, Excel).
• Strong attention to detail, organization, documentation, and follow-through.
• Ability to collaborate with configuration managers, developers, testers, infrastructure personnel, operations teams, and Government stakeholders.

Responsibilities

• Support establishment and maintenance of approved enterprise configuration baselines.
• Maintain CMDB records, versions, relationships, dependencies, ownership, and status data.
• Enter, update, and validate configuration information in CMDB.
• Support reconciliation among CMDB, source repositories, deployment records, inventories, baselines.
• Collect and organize CMDB reconciliation evidence.
• Create, update, and maintain change records in approved tools.
• Ensure change records include descriptions, approvals, implementation details, and completion evidence.
• Support traceability from approved changes to implementation and baselines.
• Prepare and maintain source and version descriptions for software and components.
• Assist with configuration summaries identifying baselines, versions, changes, discrepancies, and open actions.
• Maintain configuration logs, change logs, version histories, and evidence repositories.
• Verify documents use approved templates, naming conventions, versions, and repositories.
• Assist with configuration audits, release-readiness reviews, and evidence requests.
• Coordinate with developers, testers, cybersecurity, infrastructure, and operations teams to obtain missing or corrected information.

Skills

Clearance awareness

Attention to detail

Collaboration

Documentation

Office suite proficiency

Education

Bachelor's degree in IT/IS

Tools

ServiceNow CMDB

BMC Helix

Jira Service Management

Job description

OverviewDecisionPoint seeks a Configuration Support Specialist to support enterprise configuration baselines, change records, CMDB reconciliation, version descriptions, and configuration reporting for the USMEPCOM ENLIST program. This junior role helps ensure that application components, interfaces, infrastructure dependencies, documentation, and configuration records remain accurate, current, and traceable. The Configuration Support Specialist works under the direction of configuration and release leadership and coordinates with software teams, testers, cybersecurity personnel, infrastructure teams, service‑management personnel, operations staff, and Government stakeholders. The position maintains configuration evidence, assists with discrepancy resolution, and supports audits, reviews, releases, and operational handovers. This position is remote, with Chicago-area candidates preferred.

Duties & Responsibilities

• Support the establishment and maintenance of approved enterprise configuration baselines.
• Maintain configuration-item records, versions, relationships, dependencies, ownership information, and status data.
• Enter, update, and validate configuration information in the approved configuration management database (CMDB).
• Support reconciliation among CMDB records, source repositories, deployment records, inventories, and approved baselines.
• Collect and organize CMDB reconciliation evidence.
• Identify missing, incomplete, outdated, or inconsistent configuration records and route discrepancies for resolution.
• Track discrepancy corrections and retain supporting evidence of completed updates.
• Create, update, and maintain change records in approved tools and repositories.
• Ensure change records contain required descriptions, approvals, implementation details, affected configuration items, and completion evidence.
• Support traceability from approved changes to implementation, validation, and baseline updates.
• Prepare and maintain source and version descriptions for software and supporting components.
• Assist with configuration summaries identifying current baselines, approved versions, changes, discrepancies, and open actions.
• Maintain configuration logs, change logs, version histories, action trackers, and evidence repositories.
• Collect and organize build documentation, installation procedures, release information, known‑defect lists, and other configuration artifacts.
• Verify that configuration documents use approved templates, naming conventions, version numbers, and repositories.
• Support configuration‑control and change‑control reviews by preparing documentation and status information.
• Assist with configuration audits, release‑readiness reviews, assessments, inspections, and evidence requests.
• Record meeting decisions, approvals, action items, and required configuration updates.
• Support release‑package preparation and confirm that required configuration artifacts are present and correctly versioned.
• Assist with operational handover by organizing configuration information, procedures, known issues, contacts, and supporting documentation.
• Coordinate with developers, testers, cybersecurity personnel, infrastructure teams, and operations personnel to obtain missing or corrected information.
• Generate standard CMDB, change, baseline, and configuration‑status reports.
• Maintain accurate records in accordance with applicable federal, DoD, program, records‑management, and configuration‑management requirements.
• Protect sensitive program information and follow approved access, handling, and repository procedures.
• Support continuous improvement of configuration templates, checklists, standard operating procedures, and evidence‑management practices.

Qualifications

Required Qualifications

• An active Secret clearance or higher.
• A bachelor's degree in information technology, information systems, or a related field, or an equivalent permitted by the applicable labor category.
• At least two years of relevant professional experience.
• Experience supporting configuration baselines or configuration-item records.
• Experience creating, updating, tracking, or maintaining change records.
• Experience supporting CMDB updates, reconciliation, validation, or evidence collection.
• Experience preparing or maintaining version descriptions and configuration summaries.
• Ability to maintain accurate technical records, logs, trackers, and supporting evidence.
• Ability to identify incomplete or inconsistent configuration information and coordinate corrections.
• Ability to follow established configuration‑management processes, standard operating procedures, templates, and approval workflows.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong attention to detail, organization, documentation, and follow‑through.
• Ability to collaborate effectively with configuration managers, developers, testers, infrastructure personnel, operations teams, and Government stakeholders.

Preferred Qualifications

• ITIL 4 Foundation or another relevant IT service‑management certification.
• An entry‑level configuration‑management certification or formal configuration‑management training.
• Experience supporting federal or Department of Defense information‑technology programs.
• Experience with ServiceNow CMDB, BMC Helix, Jira Service Management, or a comparable configuration‑management platform.
• Experience using SharePoint, Confluence, or another document and evidence repository.
• Experience with source-code or artifact‑management platforms such as GitHub, GitLab, Azure DevOps, Artifactory, Nexus, or comparable tools.
• Familiarity with software configuration items, infrastructure configuration items, interfaces, dependencies, and application releases.
• Familiarity with change‑control boards, change‑advisory boards, configuration audits, or release‑readiness reviews.
• Familiarity with Agile, DevSecOps, release‑management, and secure software‑development environments.
• Experience supporting audits, assessments, inspections, or formal evidence requests.
• Experience developing or maintaining templates, checklists, standard operating procedures, and process documentation.

Our Equal Employment Opportunity Policy

• EEO and Affinitative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affinitative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affinitative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre‑employment discussions, you will be asked to complete an employment application and related employment documents.