Configuration Management Analyst 2

Metra Commuter Rail; Chicago (IL); On-site; USD 81,000 - 121,000; Full time

Job summary

Metra Commuter Rail in Chicago, IL seeks a Configuration Management Analyst to support the PTC configuration management processes across change, defect, and release management. You will handle CM data, track change requests, and help implement CM policies.

You will work with PLM tools such as Bentley ProjectWise and AssetWise, collaborate with stakeholders, and travel within Metra’s six-county region as needed. A STEM degree and CM experience are required.

Qualifications

• Bachelor’s degree in computer science or STEM field or four years in eng/IT systems as equivalent.
• Three years of experience in configuration or change management.
• Working knowledge of CM processes, planning, controls, and release management.

Responsibilities

• Provide Level 1 and specialized Level 2 troubleshooting support for CM/PLM systems.
• Track, document, and complete change requests and ensure CM data is updated.
• Develop CM policies, procedures, and workflows; support baseline sets of CM items.

Skills

Configuration management concepts

Change management

Documentation & reporting

Interpersonal communication

Fast-paced environment

Team collaboration

Education

Bachelor's degree in CS or STEM or 4 years equivalent

4 years in eng/IT systems (alternative)

Tools

Bentley ProjectWise

AssetWise

PLM tools

Job description

Salary Range

$80,986.00 - $121,479.00

Description

The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.

Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected.

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

Engineering is responsible for building and maintaining the majority of Metra’s fixed assets, such as buildings, stations, bridges, track, electrical, telecommunications and signal systems. The Engineering Department also monitors the condition of and assists in building and maintaining the fixed assets on the freight lines where Metra trains operate. The Engineering Department is divided into two major groups: Capital Projects, and Communications and Maintenance.

Reporting to the Manager, PTC Configuration Management, the Configuration Management Analyst will support the positive train control (PTC) program and engineering department’s configuration management (CM) processes for change requests, configuration, defect, and release management; and assist with day-to-day and long-term CM operations, coordination, and planning.

The primary duties include: Provide basic Level 1 and specialized Level 2 troubleshooting support for the product lifecycle management (PLM) system and CM related activities; track, document, and complete change requests; and ensure configuration data and other CM information is updated accurately and entered into applicable on-line systems. Participate in the development of CM policies, procedures, and workflows for change, configuration, defect, and release management; and support baseline sets of configuration items for moderately complex integrated hardware and software systems. Assist with facilitating department and project meetings; and track, document, and distribute action items, ensuring their completion. Provide instruction on processes, procedures, and software needed to support CM functions; and ensure instructional materials are updated. May participate as a representative for the agency as a member with the Change Advisory Board (CAB) serving as the liaison on PTC interoperability. Promote safe work practices and maintain and foster a safe work environment. Perform other related duties as assigned to meet the ongoing needs of the organization.

Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.

Requirements

• Bachelor's degree in computer science or a science, technology, engineering, and mathematics (STEM)-related field OR in lieu of the specified degree, any combination of education and experience may be substituted that equals four (4) years in engineering or information technology (IT) systems.
• In addition to #1 above, must have three (3) years of experience in configuration or change management.
• Working knowledge of configuration, change, defect, and release management processes, concepts, principles, and techniques for a wide range of configuration-controlled items.
• Working knowledge of configuration planning and controls.
• Knowledge of contract requirements, specifications, and deliverables associated with configuration management processes.
• Knowledge of CM industry standards and regulatory requirements.
• Intermediate skills in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, Access) or similar productivity systems.
• Familiar with Bentley ProjectWise, AssetWise or similar PLM tools.
• Good written and verbal communication and interpersonal skills to assist with managing projects, interacting with stakeholders, and facilitating meetings.
• Good organization, analytical, and problem-solving skills with attention to details.
• Ability to work in a fast-paced environment.
• Ability to work independently and on a team.
• Ability to keep abreast of new CM technologies, innovations, and trends.
• Must be willing to travel within Metra’s 6-county region.
• Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.

Preferred

• Experience with PLM systems.

Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.

Some positions require an Enhanced Background Check due to the nature of the role. This may include additional criminal history, employment and education verification, credential validation, and other legally permissible checks. All screenings are conducted in compliance with applicable laws and require candidate authorization.

Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees’ use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. For general assistance, please contact [e-mail]. If you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to the Reasonable Accommodations Committee at [e-mail].

Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.