Configuration Management Analyst

C3EL; Scott Air Force Base (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

C3EL is seeking a Configuration Management Analyst to join our Digital Modernization Group on the GSM-O II contract at Scott AFB, IL. You will support DISA networks by maintaining CM processes, overseeing CMDB labeling, and driving ServiceNow-based change and audit activities.

Ideal candidates bring 1–3 years in CM, solid ITSM understanding, and a Secret clearance. Onsite work at Scott AFB is required; strong communication and teamwork skills are essential for success.

Qualifications

• Active Secret clearance before start date.
• 1–3 years of CM or related IT experience.
• Basic ITSM knowledge; ServiceNow experience is a plus.
• Solid networking concepts understanding.
• Proficient with Microsoft Office Suite.
• Ability to commute to Scott AFB, IL for onsite work.

Responsibilities

• Maintain the configuration management plan, processes, standards, and tools for the DoD network.
• Support change management by evaluating and implementing changes to CIs.
• Label and identify all CIs in the CMDB.
• Receive, track, and analyze change requests in ServiceNow with proper approvals.
• Monitor progress of approved changes and verify correct implementation.
• Conduct periodic audits of CIs to ensure compliance.
• Document discrepancies between auto-discovered and documented configurations.
• Prepare and present audit reports with findings and recommendations.
• Contribute to ServiceNow dashboards showing baseline CIs across DISN.
• Assist with process documentation and CM process improvements.

Skills

Clear communication

Problem solving

Teamwork & independence

Networking concepts

MS Office

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

ITSM

Job description

Job Title: Configuration Management Analyst

Security Clearance:Secret

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL is seeking a full-time motivated Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. As part of our team, you'll contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA). As our team helps lead DISA's transition from legacy tools to the ServiceNow platform, you will directly support network operations and engineering functions, contributing to the reliability and security of critical communication infrastructure.

Responsibilities will include, but not be limited to:

• Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
• Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
• Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
• Receive, track, and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.
• Monitor the progress of approved changes to ensure they are implemented correctly.
• Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
• Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.
• Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
• Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
• Assist with process documents to ensure documentation stays current and reflects best practices.
• Contribute to the development and improvement of CM processes and procedures.

Minimum Qualifications:

• An active, in-scope US Government issued Secret clearance before the start date.
• Requires 1-3 years of direct experience in Configuration Management or a related IT field.
• Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.
• Solid understanding of networking concepts.
• Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
• Ability to work both independently and as part of a collaborative team.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Must be able to commute to Scott AFB, IL for full‑time onsite support.

Desired Qualifications:

• Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
• ITIL Foundation Certification.
• Interest in developing skills related to ServiceNow reporting and dashboards.

Education:

• A Bachelor’s degree is preferred, but equivalent professional experience will be strongly considered.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in C3EL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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