Conference Services Manager - Bossier

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Live! Casino & Hotel Louisiana is seeking a Conference Services Manager to lead event and group servicing, coordinating food and beverage, AV, room assignments, transportation, and guest needs for corporate and social events.

You will work with Sales & Operations to ensure seamless banquet execution, client satisfaction, compliance with Gaming Commission regulations, and upsell opportunities while overseeing site inspections and post-event billing.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years event management, food industry or hotel experience preferred.
• Knowledge of Delphi FDC preferred.
• Knowledge of Microsoft Word & Excel preferred.
• Knowledge of Social Tables preferred.
• Exposure to alcohol and smoking environment; must be able to work in such environment.
• Must be able to secure and maintain licensure per Louisiana Gaming Control Board or applicable regulatory entity.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and Live! Casino & Hotel Louisiana policies.
• Deliver positive, courteous, and professional guest service in all interactions.
• Ensure all functions have secured sufficient payment per SOP.
• Send all after event receipts and final billing to clients.
• Serve as sole contact for assigned definite groups.
• Call for final headcounts and upsell opportunities.
• Upsell food & beverage, audio-visual, and hotel services.
• Monitor group room blocks and generate detailed resumes for operations.
• Conduct hotel site inspections and client presentations as needed.
• Participate in re-booking of repeat business.
• Prepare resumes for groups prior to arrival and review all details in BEO Meeting.
• Provide innovative setups, menus, and functions with Chef pricing input.
• Work with banquet department on operations and execution; evaluate alternatives.
• Oversee overall direction and execution of banquet orders.
• Coordinate with outside vendors to ensure client satisfaction for all events/groups.
• Remain available to hotel managers while on property.
• Perform all other duties as assigned.

Skills

Outgoing personality

Professional image

Team collaboration

Clear communication

MS Office proficiency

Delphi experience

Time management

Flexible hours

Interpersonal skills

Problem solving

Technical skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Social Tables

Delphi FDC

Job description

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

Conference Service Manager assists Sales & Operations in obtaining customer satisfaction by leading event and group servicing management. Coordinate all aspects of conferences to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor.

External Job Title

Conference Services Manager - Bossier

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

Conference Service Manager assists Sales & Operations in obtaining customer satisfaction by leading event and group servicing management. Coordinate all aspects of conferences to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor.

Responsibilities

Where You'll Make an Impact:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Live! Casino & Hotel Louisiana departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Ensure all functions have secured sufficient payment based on standard method of payment SOP.
• Send all after event receipts and final billing to clients.
• Serve as sole contact for assigned definite groups.
• Call for all final headcounts and upselling opportunities.
• Optimize room rental charges and effectively upsell food and beverage, audio visual, and hotel services.
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
• Conduct hotel site inspections and client presentations as needed.
• Consistently participate in the re-booking of repeat business.
• Prepare resumes for groups prior to group arrival and review all details in BEO Meeting.
• Adhere to selling policies as set forth by leadership.
• Participate in all meetings as directed by leadership.
• Provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
• Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups
• Remain available to hotel managers while on property.
• All other duties as assigned.

Skills To Help You Succeed

• Outgoing personality
• Maintains a professional image at all times through appearance and dress
• Ability to work collaboratively with hotel service team in providing exceptional customer service
• Clear, concise written and verbal communication skills
• Ability to navigate complicated computer systems & strong knowledge of Microsoft office. Delphi experience preferred.
• Ability to work effectively under time constraints and deadlines
• Must have flexible work hours that may include evenings, weekends, and holidays
• Approachability and Customer Focus
• Interpersonal Savvy
• Problem Solving
• Functional/Technical Skills

Qualifications

Must-Haves:

• Education: High School graduate or equivalent.
• Experience: Minimum 2 years event management, food industry or hotel experience preferred
• Knowledge of Delphi FDC preferred.
• Knowledge of Microsoft Word & Excel preferred.
• Knowledge of Social Tables is preferred.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.