Conference Services Manager

Hei Hotels Inc.; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and Dental insurance through A

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with matching funds

Hotel room discounts

DailyPay access

Job summary

HEI Hotels and Resorts is seeking a seasoned events and sales professional at the Pittsburgh Marriott City Center to lead conference planning, client briefs, and banquet execution. You will coordinate with clients, chefs, and operations to deliver memorable events while optimizing room blocks and pricing strategies.

You will leverage strong negotiating and relationship-building skills, manage vendors, and ensure satisfaction across groups and meetings.

Qualifications

• Experience leading events and coordinating with clients.
• Strong closing and negotiating skills are required.
• Knowledge of banquet operations and room blocks, with a focus on pricing and menus.

Responsibilities

• Create conference setups and meet client needs through planning and team leadership.
• Close sales and negotiate effectively to secure events.
• Develop innovative menus and price specialty items with the Chef.
• Monitor group room blocks, prepare detailed resumes for operations.
• Coordinate with banquet and operations teams to execute events flawlessly.
• Manage outside vendors to ensure client satisfaction for all events/groups.
• Provide direction and ongoing evaluation of operations and banquet orders.

Skills

Sales techniques

Negotiating skills

Event planning

Budgeting

Vendor management

Microsoft Office

Tools

Microsoft Office Suite

Job description

About Us

At the Pittsburgh Marriott City Center, we don’t just offer exceptional hospitality — we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and across from PPG Paints Arena, our hotel blends modern style with authentic Pittsburgh charm. What truly sets us apart is our people. We believe that our success begins with an engaged and empowered team. That’s why we’re committed to providing a supportive, inclusive, and dynamic workplace where every associate can grow and thrive. With comprehensive benefits and a culture rooted in respect and belonging, the Pittsburgh Marriott City Center is more than just a place to work — it’s a place to build your future. Discover how far your potential can take you.

Compensation: Tipped/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No.

Essential Duties and Responsibilities

• Create the desired conference and meet clients’ needs through active communication, planning, and team leadership.
• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
• Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
• Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Detailed execution of all banquet event orders generated by the Convention Services Department.
• Comfortable with hotel site inspections and client presentations.
• Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
• Optimize room rental charges.
• An understanding of both monthly forecasting and the annual budget process.
• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
• Consistently participate in the re‑booking of repeat business by having a track record of long‑term client relationships.
• Actively participate in industry related organizations (NACE, MPI).
• Excellent knowledge of computers, specifically Microsoft Office Suite.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Specific details and eligibility of these programs vary by location and employment status.

Company Culture

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

We show our “love” to our associates by providing market‑leading compensation packages, generous PTO and flex‑time initiatives, outstanding career development and advancement opportunities, and job‑appropriate assets and resources.

With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

We’re always looking for associates who share our passion for hospitality.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We value U.S. military experience and invite all qualified military candidates to apply.