Conference Services Manager

Astor-Crowne-Plaza-New-Orleans-French-Quarter; New Orleans (LA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k) with matching

Hotel room discounts

Medical & Dental through Anthem

Vision insurance through EyeMed

Job summary

Astor Crowne Plaza New Orleans French Quarter is seeking a results-driven conference services professional to drive event planning, budgeting, and client satisfaction. You will lead cross-functional teams to deliver exceptional meetings and maintain long-term relationships with key planners.

The role emphasizes sales acumen, site inspections, and collaboration with banquet and culinary teams. HEI offers a comprehensive benefits package and growth opportunities within the organization.

Qualifications

• Prior hospitality experience with catering sales is essential.
• Knowledge of sales, revenue management, and market dynamics is required.
• Ability to forecast, plan budgets, and motivate peers.

Responsibilities

• Create the desired conference experiences through active communication, planning, and team leadership.
• Understand monthly forecasting and annual budget processes; optimize room rental charges.
• Pursue long-term client relationships and re-book repeat business.
• Engage with industry organizations (NACE, MPI) and participate in sales initiatives.
• Coordinate with banquet and culinary teams and supervise AV as needed.
• Present client proposals and ensure high planner satisfaction.

Skills

Hospitality experience

Catering sales

Sales skills

Revenue management

Budget forecasting

Team leadership

Tools

Microsoft Word

Microsoft Excel

Delphi

Job description

About UsWhere Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Apply now so we can learn more about you!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $65,000.00 - $70,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? YesOverviewCreate the desired conference and meet clients’ needs through active communication, planning, and team leadership.Essential Duties and ResponsibilitiesAn understanding of both monthly forecasting and the annual budget process.Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.Optimize room rental charges.Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.Actively participate in industry related organizations (NACE, MPI).Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.Comfortable with hotel site inspections and client presentations.Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.Excellent knowledge of computers, specifically Delphi, Word, and Excel.Monitor group room blocks and pick up, generate detailed resumes for the operating departments.Ability to work with outside vendors to ensure client satisfaction for all events/groups.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsPrior experience in the field of hospitality with specific experience in catering sales is essential.Minimum of one year within the Hospitality Industry required.Must have experience at a similar size and quality hotel.Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.Knowledge of sales skills, revenue management, training, and motivation of peers.Knowledge of hotel features, benefits, and competing hotels within the market.Ability to execute appropriate action plans.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Ability to work effectively under time constraints and deadlines.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.