Conference Services Manager

Sage Hospitality Group; Denver (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Employee Referral Program

RTD EcoPass

Sage Savings

Short-term disability

FMLA leave

Hotel rate discounts

Benefits package

Paid time off

Fun work environment

Job summary

Hilton Denver City Center, part of Sage Hospitality Group, seeks an experienced events manager to plan and execute large group and convention bookings in downtown Denver. You will coordinate guest rooms, menus, and setup while negotiating meetings and maintaining excellent client relations.

The role emphasizes maximizing revenue, supervising staff, and ensuring flawless event delivery, from contract signing to final billing, with strong attention to detail and customer satisfaction.

Qualifications

• Working knowledge of banquet/catering food and beverage services.
• Knowledge of computer equipment and systems.
• Supervisory skills and leadership experience.
• Strong communication skills with guests and staff.
• Good hearing for verbal interaction with guests and associates.
• Excellent vision for set-ups and event details.
• Clear verbal communication for client interactions.

Responsibilities

• Plan, organize and manage in-house details for large group and convention bookings.
• Attend BEO meetings and lead hotel department staff during events.
• Achieve productivity and activity goals set by management.
• Coordinate group business from contract signing and onward.
• Maintain organized files and client trace system for accounts.
• Develop client relationships to maximize revenue and service quality.
• Manage budgets and ensure quality delivery of services.
• Lead pre-con meetings and coordinate with hotel staff.

Skills

Working knowledge of banquet/catering

Computer equipment knowledge

Supervisory skills

Communication skills

Hearing ability

Vision ability

Verbal communication

Education

Post high school education

Job description

Why us?

Hilton Denver City Center is In the Heart of Downtown Denver. Our business is about people serving people, and our team members are the heart and soul of our hospitality. Whether team members are just starting on their journey or looking for the next step in their careers, Hilton is prioritizing opportunities for team members to take their jobs and turn them into lifelong careers.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. This is more than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

The Hotel is a half-mile from the Colorado Convention Center, Larimer Square, Coors Field and the Denver Performing Arts Complex. Just a block from our hotel is 16th street, a popular stretch for dining, nightlife and shopping. Enjoy dining and drinks at Prospect’s Urban Kitchen and Bar, our on-site restaurant.

Job Overview

Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities

• Responsible for the management and planning of meetings/conventions and related activities.
• Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
• Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
• Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
• Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Follow up on all client needs and inquiries in an efficient and expedient manner.
• Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
• Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
• Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
• Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
• Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.

Qualifications

Education/Formal Training

More than two years of post high school education.

Experience

One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
• Requires knowledge of computer equipment.
• Requires compiling facts and figures in accordance with established procedures.
• Supervisory skills needed.
• Communication skills required to provide information and associated services to hotel management and guests.
• Excellent hearing necessary for verbal interaction with guests and associates.
• Excellent vision necessary to view set-ups.
• Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
• Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
• Mobility - ability to service clients on a moment notice, variable distances.
• Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Environment

Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

Benefits

Employee Referral Program - $500 to $1000 based on position!

Free Monthly RTD EcoPass- Full time Only

Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!

Company-paid short-term disability

Paid FMLA leave for up to a period of 12 weeks

Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants

Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)

Paid time off for Vacation, Sick days and Holidays (FT Employees)

A fun work environment that encourages individuality, recognition, growth & development

Salary

USD $65,000.00 - USD $80,000.00 /Yr.