Conference Services Manager

HEI Hotels & Resorts; Braselton (GA); On-site; USD 52,000 - 85,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food and beverage

YouDecide program

401(k) matching

Pet insurance

Job summary

HEI Hotels & Resorts is seeking a Conference Services Manager at Chateau Elan Winery & Resort to create the desired conference services and lead client relationships through planning and leadership.

You will coordinate with sales, banquet, culinary, and operations to deliver memorable events, manage budgeting and forecasting, and drive repeat business through exceptional service.

Qualifications

• Experience in hospitality with catering sales is essential.
• Minimum of one year in Hospitality Industry.
• Experience at a similar size and quality hotel.
• Proficient with Word, Excel, and Delphi.

Responsibilities

• Forecast monthly and annual budgets.
• Raise meeting planner evaluation scores and satisfaction.
• Optimize room rental charges.
• Maintain long-term client relationships and repeat business.
• Coordinate with banquet and operations for events.

Skills

Catering sales

Budget forecasting

Client relationships

Sales techniques

Negotiation skills

Event planning

A/V knowledge

Communication skills

Tools

Microsoft Word

Microsoft Excel

Delphi

Job description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Elan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes

Overview

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Essential Duties and Responsibilities

• An understanding of both monthly forecasting and the annual budget process.
• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
• Optimize room rental charges.
• Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
• Actively participate in industry related organizations (NACE, MPI).
• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
• Comfortable with hotel site inspections and client presentations.
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
• Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
• Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
• Excellent knowledge of computers, specifically Delphi, Word, and Excel.
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Prior experience in the field of hospitality with specific experience in catering sales is essential.
• Minimum of one year within the Hospitality Industry required.
• Must have experience at a similar size and quality hotel.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
• Knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel features, benefits, and competing hotels within the market.
• Ability to execute appropriate action plans.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labour relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.