Conference Concierge

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 31,000 - 44,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a Conference Concierge to be the primary contact for conference attendees, delivering exceptional service and ensuring smooth execution of all conference activities. Your attention to detail, strong organizational skills, and ability to handle multiple tasks simultaneously will be instrumental in creating a seamless and memorable experience for our conference guests.

You will handle guest inquiries, coordinate with departments, arrange reservations for

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Proven experience in customer service or guest relations.
• Strong interpersonal and communication skills.
• Excellent organizational and time-management abilities.
• Knowledge of conference logistics and hospitality practices is a plus.
• Proficient with registration, communication, and guest management software.
• Able to work a flexible schedule including nights, holidays and weekends.
• Ability to remain composed in fast-paced environments.
• Must be 21 years of age.

Responsibilities

• Welcome attendees and provide a warm, professional first contact.
• Offer personalized assistance and promptly address inquiries.
• Liaise between participants and departments to facilitate communication.
• Collaborate with event planners to understand schedule and requirements.
• Organize conference materials, registration packets and documentation.
• Ensure spaces are set up, including meeting rooms and A/V equipment.
• Maintain knowledge of schedule, speakers and sessions.
• Provide attendees with information on activities, dining, transport.
• Arrange reservations at local restaurants, transport, or entertainment.
• Handle guest inquiries, complaints, and issues professionally.
• Anticipate problems and proactively find solutions for guest satisfaction.
• Identify VIPs and provide personalized attention and support.
• Coordinate VIP amenities, meet-and-greet, and special requirements.
• Assist in organizing networking events and social gatherings.
• Ensure social functions run smoothly and create a positive atmosphere.
• Collect feedback and help compile post-conference reports.
• Collaborate with events team for future event recommendations.
• Temporary or permanent duties may be added or modified as needed.

Skills

Customer service

Guest relations

Communication

Organization

Problem solving

Technology proficiency

Education

High school diploma

Hospitality background preferred

Job description

Position Overview

The Conference Concierge will be the primary point of contact for conference attendees, providing exceptional customer service and ensuring the smooth execution of all conference-related activities. Your attention to detail, strong organizational skills, and ability to handle multiple tasks simultaneously will be instrumental in creating a seamless and memorable experience for our conference guests.

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

• Welcome conference attendees and provide a warm, professional, and friendly first point of contact
• Offer personalized assistance and information to guests, addressing their inquiries and needs promptly and courteously
• Act as a liaison between conference participants and various departments, facilitating effective communication and problem-solving
• Collaborate with event planners and organizers to understand the conference schedule, requirements, and special arrangements
• Assist in organizing conference materials, registration packets, and any necessary documentation
• Ensure conference spaces are set up and ready, including meeting rooms, audio-visual equipment, and any additional amenities
• Maintain a comprehensive knowledge of the conference schedule, speakers, sessions, and special events
• Provide attendees with up-to-date information on conference activities, local attractions, transportation, and dining options
• Arrange reservations for conference guests at local restaurants, transportation services, or entertainment venues as requested
• Handle and resolve guest inquiries, complaints, and issues promptly and professionally
• Anticipate potential problems and proactively find solutions to ensure guest satisfaction throughout the conference
• Identify VIP attendees and provide them with personalized attention and support.
• Coordinate VIP amenities, meet-and-greet services, and any other special requirements to enhance their conference experience
• Assist in organizing and executing networking events, receptions, and social gatherings for conference attendees
• Ensure that all conference-related social functions run smoothly and create a positive and enjoyable atmosphere for participants
• Collect feedback from conference attendees to evaluate the overall guest experience and identify areas for improvement
• Collaborate with the events team to compile post-conference reports and make recommendations for future events
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Position Overview

The Conference Concierge will be the primary point of contact for conference attendees, providing exceptional customer service and ensuring the smooth execution of all conference-related activities. Your attention to detail, strong organizational skills, and ability to handle multiple tasks simultaneously will be instrumental in creating a seamless and memorable experience for our conference guests.

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

• Welcome conference attendees and provide a warm, professional, and friendly first point of contact
• Offer personalized assistance and information to guests, addressing their inquiries and needs promptly and courteously
• Act as a liaison between conference participants and various departments, facilitating effective communication and problem-solving
• Collaborate with event planners and organizers to understand the conference schedule, requirements, and special arrangements
• Assist in organizing conference materials, registration packets, and any necessary documentation
• Ensure conference spaces are set up and ready, including meeting rooms, audio-visual equipment, and any additional amenities
• Maintain a comprehensive knowledge of the conference schedule, speakers, sessions, and special events
• Provide attendees with up-to-date information on conference activities, local attractions, transportation, and dining options
• Arrange reservations for conference guests at local restaurants, transportation services, or entertainment venues as requested
• Handle and resolve guest inquiries, complaints, and issues promptly and professionally
• Anticipate potential problems and proactively find solutions to ensure guest satisfaction throughout the conference
• Identify VIP attendees and provide them with personalized attention and support.
• Coordinate VIP amenities, meet-and-greet services, and any other special requirements to enhance their conference experience
• Assist in organizing and executing networking events, receptions, and social gatherings for conference attendees
• Ensure that all conference-related social functions run smoothly and create a positive and enjoyable atmosphere for participants
• Collect feedback from conference attendees to evaluate the overall guest experience and identify areas for improvement
• Collaborate with the events team to compile post-conference reports and make recommendations for future events
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent (Bachelor's degree in Hospitality or a related field preferred)
• Proven experience in a customer service or guest relations role, preferably in a conference, hotel, or event environment
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse groups of people
• Excellent organizational and time-management abilities to handle multiple tasks and priorities simultaneously
• Knowledge of conference logistics, event planning, and hospitality industry practices is a plus
• Proficiency in using technology and software for registration, communication, and guest management
• Ability to remain composed and professional under pressure and in fast-paced environments
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

Responsibilities

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$27.10 per hour