Conexiones Case Manager

Casa Esperanza; Tewksbury (MA); On-site; USD 70,260,000 - 70,890,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Holiday Pay

Paid Time Off (PTO)

Sick Pay

Long/Short-Term Disability

Health Insurance

HRA

FSA/DCA

ComPsych EAP

Educational Opportunities

Tuition Remission

Employee Discounts

Job summary

Casa Esperanza’s Conexiones program in Tewksbury, MA seeks a Case Manager to support clients through post-detox planning and transition to ongoing care. You will evaluate needs, collaborate on treatment plans, and coordinate with aftercare resources in a time-limited setting.

The role requires bilingual Spanish-English communication, compassion, and the ability to work with diverse populations in a medically supervised treatment environment.

Qualifications

• Associate degree with certifications, or combination of experience and education; bachelor’s degree preferred.
• Bilingual Spanish and English required.
• Must demonstrate compassion, empathy and the ability to relate to a substance use treatment population.

Responsibilities

• Greet new clients and create a welcoming, comfortable atmosphere.
• Interviews clients, reviews records, and confers with other professionals to evaluate the client’s condition.
• Obtains and documents intake materials accurately and in a timely manner; assess continuing care needs and arrange aftercare resources.
• Assist in formulating a treatment plan based on biopsychosocial assessment.
• Share responsibility for educational and other group programming.
• Counsel clients individually and/or in group sessions to help achieve treatment goals.
• Refer clients to other support services as needed (medical, social services, employment).
• Prepare and maintain reports and case histories per agency guidelines.
• Supervise toxicology screens and manage client data entry.

Skills

Bilingual Spanish/English

Compassionate & empathetic

Strong interpersonal skills

Multicultural sensitivity

Education

Associate degree or certifications

Bachelor's degree preferred

Job description

About the program

Casa’s Conexiones Individualized Treatment Services is an integrated Acute Treatment Services/Clinical Stabilization Services (ATS-Detox/CSS) program that supports individuals from medically monitored withdrawal management through clinical stabilization and works to transition patients to ongoing care in the community. This model provides increased support for individuals with co-occurring mental health and substance use disorders who have had unsuccessful previous treatment. Staff take a personalized approach to meet each patient’s needs and help them develop a treatment plan so they can thrive in the community. Our goal is to stabilize and support patients as they move forward in their recovery.

Conexiones is a 32-bed inpatient facility located on the campus of Tewksbury Hospital. Our care plans integrate the CSS and ATS-Detox services tailored to individual needs.

About the role

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention, and aftercare. The Case Manager helps the client during this post-detox process to identify their goals, needs, and resources during this time-limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.

What you’ll do

• Greet new clients and create a welcoming, comfortable atmosphere for them
• Interviews clients, reviews records, and confers with other professionals to evaluate the condition of the client.
• Obtains and documents in a precise and timely manner all relevant intake material. Assesses patient’s continuing care needs, contacts appropriate aftercare resources, and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations
• Assists in formulating a treatment plan based on comprehensive biopsychosocial assessment of client
• Shares responsibility for educational and other group programming
• Counsels clients individually and/or in family and in group sessions to assist client in achieving treatment goals under the direction of the Clinical Supervisor
• Refers the client to other support services as needed, such as medical evaluation and treatment, social services, and employment services.
• Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance.
• Supervise toxicology screens
• Searches client belongings upon admission to the program
• Enters client data into paper and electronic record
• Completes a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines
• Knowledge of relevant community resources for continuing care/aftercare placement
• Responds promptly to client needs
• Maintains confidentiality
• Completes discharge notes and client disenrollment forms to close cases upon client discharge
• Attends staff meetings and supervision sessions
• All other related duties as assigned

Qualifications

• Associate degree with certifications, or a combination of experience and education; bachelor’s degree, preferred
• Bilingual Spanish and English required
• Have a sense of compassion, patience and empathy
• Must demonstrate ability to relate to a substance use treatment population in a sensitive manner
• Have an interest and willingness to work in a multicultural setting
• Must share a customer service orientation
• Manages difficult or emotional client situations
• Responds promptly to client needs
• Focuses on solving conflict, not blaming
• Maintains confidentiality
• Knowledge of relevant community resources for continuing care/aftercare placement

Schedule

Tuesday to Saturday 9am - 5pm or 10am - 6pm

Tewksbury Hospital, 365 Main Street, Tewksbury, MA

What we offer:

Casa Esperanza Benefits Package:

• Compensation:Range of $24.52 to $24.74/hour rate
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)—18 days year one, 20.5 days at year two, 23 days at year five
• Sick Pay—10 paid days per year
• Long/Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more…

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please [e-mail].