Concierge Specialist III

United States Digital Space LLC; United States; Hybrid; USD 54,000 - 66,000; Full time

Job summary

United States Digital Space LLC is seeking a Concierge on the Customer Experience team to own relationships with our highest-value customers, delivering world-class service and ensuring a seamless experience with all company products.

You will lead end-to-end onboarding, monitor accounts, drive feature adoption, and collaborate with product, engineering, and operations to resolve issues and surface customer insights.

Qualifications

• 2+ years in an enterprise customer management or advisory role.
• Foundational knowledge of blockchain, cryptocurrency and staking.
• Proficiency with G Suite and CRM tools for reporting.

Responsibilities

• Own and deepen relationships with high-value consumer customers.
• Lead end-to-end onboarding and account setup.
• Monitor accounts and resolve issues or guide to resolution.
• Drive adoption of features and products tailored to each customer.
• Collaborate with product, engineering, and operations to resolve complex issues.
• Represent customer feedback to drive product improvements.
• Utilize AI with human oversight to improve workflow efficiency.

Skills

Customer management

Blockchain basics

CRM tools

Cross-functional

AI literacy

G Suite

Tools

Salesforce

Zendesk

Job description

Ready to do the most impactful work of your career? Atthe company, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn’t a place for complacency, it’s a place to be pushed past your perceived limits. If you’re ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. the company is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at the company.

Job Description:

As a the company Concierge on the Customer Experience team, you’ll serve as the primary relationship owner and subject matter expert for our highest-value customers, delivering world-class service that makes using the company seamless and intuitive. This team is the frontline for building trust with the customers who matter most to our business. You’ll own the full customer lifecycle, from onboarding and account setup through ongoing education and proactive issue resolution, directly shaping how our most valued customers experience every the company product.

What you’ll do:

• Own and deepen relationships with a portfolio of high-value Consumer customers, serving as their primary point of contact and trusted advisor across all the company products and services.

• Lead end-to-end onboarding for new customers, helping them understand how to set up, secure, fund, and begin using their accounts based on their individual goals.

• Monitor customer accounts proactively to identify potential issues before they elevate, resolving them directly or guiding the customer to a resolution.

• Drive adoption of the company features and products, including staking, the company One, and newly released capabilities tailored to each customer’s needs.

• Partner across internal teams of subject matter specialists to resolve complex issues and serve as the escalation point for cases requiring deeper investigation beyond initial Premium Support.

• Represent the voice of the customer across the organization, surfacing trends, feedback, and root-cause insights that drive impactful product and process improvements.

Required Skills and Experience:

• 2+ years in an enterprise customer management, account management, or client advisory role with demonstrated ownership of high-value customer relationships.

• Foundational knowledge of blockchain, cryptocurrency, staking, and custody concepts sufficient to educate customers and troubleshoot product-related questions.

• Proficiency with Google Suite (Slides, Docs, Sheets) and CRM or support tooling (e.g., Salesforce, Zendesk) for account management and reporting.

• Proven ability to manage competing priorities across multiple customer accounts while consistently delivering timely, high-quality resolutions.

• Track record of cross-functional collaboration with product, engineering, or operations teams to drive customer-impacting outcomes.

• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

PID - P77570

Pay Transparency Notice:

The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

€53.100—€53.100 EUR

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.*

• *Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]the company.com.Need screen reading technology? Click here to download a free compatible screen reader and view thetutorial.*

• *Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.