Concierge - Sofitel Chicago Magnificent Mile

Bardessono; Chicago, Northern (IL, KY); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

401(k) retirement plan

Employee perks and room-rate discounts

Meals provided at Heartist Café

Wellbeing benefits

Job summary

Sofitel Chicago Magnificent Mile is seeking a Concierge to elevate guest experiences with a commitment to luxury, service, and discretion. You will master the craft of hospitality, delivering moments of distinction that linger with guests long after checkout.

Ideal candidates bring outstanding communication and interpersonal skills, a polished presentation, and a passion for city knowledge. Les Clefs d'Or membership is desirable and support is offered.

Qualifications

• You bring a service-focused personality and exceptional communication skills.
• You will use interpersonal abilities and creative problem solving to create memorable guest moments.
• Les Clefs d'Or membership is desirable and support for obtaining it is available.

Responsibilities

• Deliver unparalleled guest experiences with personalized care and discretion.
• Lead by example to foster collaboration and memorable moments for guests.
• Stay current with city events and local venues to enhance guest recommendations.

Skills

Service orientation

Communication skills

Interpersonal abilities

Problem solving

Job description

Concierge - Sofitel Chicago Magnificent Mile

#26-2784

Location Description

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French "art de vivre."

Our luxurious downtown hotel is a real architectural star in the place where skyscrapers were invented. Guests are invited to discover the finest of everything in the Windy City at our downtown Chicago hotel. Our unique hotel designed by French architect Jean-Paul Viguier is a 32-floor prism of glass featuring stunning views of Lake Michigan and the Chicago skyline.

Job Description

Joy in each extraordinary experience

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

A career that lets your passion shine

In this prestigious role as a Concierge, your passion for service and excellence will elevate our guest's experiences to extraordinary levels of satisfaction. As the embodiment of luxury and personalized care, you will showcase your expertise in creating moments of distinction that linger in the hearts of our guests, leaving an indelible mark on their memories.

Location

Sofitel Chi Magnificent Mile-CHIMM

Requirements

What you will bring to the role

You bring a service-focused personality, complemented by exceptional communication skills and a polished professional presentation, essential for delivering unparalleled guest experiences. Your strong interpersonal abilities and creative problem-solving skills enable you to lead by example, fostering collaboration and inspiring those around you. Keeping up-to-date with events in the city and extensive knowledge of local venues will make you an invaluable asset in creating memorable moments for our guests.

Being a Les Clefs d'Or member is desirable and we are open to assisting you with obtaining membership if interested.

What We Offer

Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Compensation and Benefits

Compensation: $27.23 per hour

• Comprehensive Medical, Dental and Vision coverage.
• Employer Provided Life & Disability Insurance – Additional Voluntary coverage available.
• Employer provided Short & Long Term Disability.
• Supplemental Health Plans: Critical Illness, Accident and Legal available.
• 401(K) retirement saving program with employer matching.
• Employee Assistance Program & Wellness Benefits
• Paid Time Off including: Personal Days & Paid Time Off. Select Holidays, Jury Duty & Bereavement Pay
• Employee Perks, including: exclusive room rate discounts at all properties worldwide, Ventra Transit Benefits, Discounted Pet Insurance and Press Reader Access
• Complimentary meals in our Heartist Café
• Career development opportunities within the hotels

All your information will be kept confidential according to EEO guidelines.

Successful candidates must be legally eligible and have current work authorization to work in the United States.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Remington Hospitality:

At Remington, a career is more than a job—it is a journey of purpose, prestige, and personal fulfillment. Here, growth is intentional, success is celebrated with grace, and enduring connections are forged among passionate professionals. We offer a world of possibilities and countless reasons to remain inspired.

As one united team, we embrace excellence in every gesture, elevating the guest experience with care and pride. Our culture is distinguished by clarity of vision, a spirit of collaboration, and the promise of advancement for those who aspire to achieve more.

Join us—and flourish in an environment where your talents are recognized, your contributions are valued, and your future is as extraordinary as you dare to imagine.

Applicants have rights under Federal Employment Laws