Concierge Services Associate - Part Time - Crabtree Mall

Belk, Inc. & Belk eCommerce LLC.; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk is seeking a Concierge Services Associate to deliver a positive shopping experience. You will greet customers warmly, provide personalized service, and offer gifting, online ordering, and pickup options to meet needs.

Build loyalty through Belk rewards and the Belk App while helping maintain an inviting store environment. As an hourly role, you will handle transactions, respond to inquiries, and keep the service area clean and well-presented.

Qualifications

• Dedication to customer service and ability to achieve store objectives.
• Ownership of assigned tasks with minimal supervision.
• Strong communication skills and a customer-focused mindset.
• Comfortable with technology, smartphones and Windows devices.

Responsibilities

• Greet, engage, and assist customers warmly to deliver a personalized experience.
• Provide services like gift wrapping, gift card selling, online ordering, and pickup.
• Apply suggestive selling to meet customer needs and drive sales.
• Build customer loyalty through Belk rewards and the Belk App.
• Process transactions accurately and handle inquiries, returns, and concerns professionally.
• Maintain service area presentation, signage, and cleanliness daily.

Skills

Customer service

Ownership / initiative

Communication

Tech proficiency

Job description

The Concierge Services Associate delivers a positive customer experience by providing excellent service through offering enhanced services, building relationships, and creating engaging, memorable moments. This role drives sales and store key metric performance, maintains service area presentation, and works closely with store operation and selling teams to meet store objectives. The Concierge Services Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing attentive, personalized service to enhance customer shopping experience.
• Provide services, such as gift wrapping, gift card selling and other giftable items, online ordering, inventory look-up, and package pickups.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build customer loyalty that encourages repeat interactions by introducing Belk rewards program and the Belk App.
• Process transactions accurately and efficiently.
• Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing service area, presentation standards, accurate signage, and cleanliness through daily recovery and supply replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

Dedication to customer service and a drive to achieve store objectives. Skills and experience to perform in the role and a commitment to continuously learn Ability to take ownership of assigned tasks and contribute to store success. Self-directed and able to work with minimal supervision in a deadline-driven environment. Communicate with excellence. Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.

Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. Must regularly move around all store areas and be accessible to customers. Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

We’d love to have your smiling face on our team but not until you’re 16!

Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work.

At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job.

Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business.

Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders.

Diversity is about embracing our differences and realizing they are what makes us stronger.

We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop.

We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day.

Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

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