Concierge Senior Living

Belmont Village Lp; Coral Gables, Northern (FL, KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Career Growth

BV Cares

Employee Discounts

Continuing Education

Milestones Celebrated

Referral Bonus

Job summary

Belmont Village Senior Living is seeking a dedicated Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional hospitality, assist with administrative tasks, and help create a welcoming, safe environment in a fast-paced setting.

The ideal candidate demonstrates reliability, empathy, teamwork and strong communication skills to support residents as they age, with opportunities for growth within Belmont Village’s community network.

Qualifications

• High School diploma or equivalent required.
• Experience with a multi-line phone system and professional etiquette.
• Proficient with MS Office applications for job tasks.
• Clear verbal and written English communication required.
• Strong initiative and critical thinking abilities.
• Solid administrative and organizational skills.
• Professional, pleasant and team oriented attitude.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls professionally.
• Address inquiries promptly with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with departments to promote effective communication.
• Monitor community access and respond to emergencies per policy.
• Schedule transportation and assist with event setups as needed.
• Record maintenance requests in an electronic system.
• Maintain an organized workspace to support efficiency.
• Prioritize hospitality and resident satisfaction in all interactions.

Skills

Multi-line phone system

Professional phone etiquette

English communication

Initiative & critical thinking

Administrative skills

Team oriented

Attendance reliability

Education

High School diploma or equivalent

Tools

MS Office

Job description

ABOUT THE ROLE

As a Concierge atBelmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Must be able to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant and team oriented attitude
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

• Career Growth and Training programs led by Belmont Village subject matter experts
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.

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https://info.flclearinghouse.com/

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