Concierge Security Officer

GardaWorld; Cambridge (MA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability insurance

Life insurance

Uniform provided

Career growth opportunities

Job summary

GardaWorld is hiring a Concierge Security Officer in Cambridge, MA. This role emphasizes customer service, welcoming visitors, verifying identity, and guiding guests across shifts in office towers, hotels, and malls. The position offers a set weekday schedule and an attractive hourly wage.

You'll perform access control, patrols, and incident response while ensuring safety and property protection. A HS diploma or GED and US work authorization are required; background checks and drug screening

Qualifications

• High School Diploma or GED required.
• Exceptional customer service and communication skills required.
• Authorized to work in the United States and able to pass screening.

Responsibilities

• Welcome and assist visitors, verify identity, and guide guests.
• Manage access control for the site.
• Conduct regular patrols to identify risks and security concerns.
• Inspect security equipment and report maintenance needs.
• Respond to incidents, provide first aid where needed, and coordinate with emergency teams.
• Answer questions in person or by phone.
• Prepare and file incident reports; communicate security concerns.

Skills

Exceptional customer service

Verbal & written communication

Access control

Patrols & incident response

Customer engagement

Basic computer skills

Education

High School Diploma or GED

Tools

None

Job description

GardaWorld Security Services is Now Hiring a Concierge Security Officer!

Ready to suit up as a Security Guard in a Concierge post?

What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.

As a Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc.

What’s In It For You

• Site Location: Cambridge MA
• Set schedule: Monday to Friday - 3pm to 11pm
• Competitive hourly wage of $22.05 (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities Of a Concierge Security Guard

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications For Concierge Security Guard

• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Exceptional customer service skills
• Proficient in basic phone & computer skills
• If you have Security, Military, Law Enforcement experience – even better!
• You have a state license if required

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.