Concierge - PRN (On Call)

MBK Senior Living; Gilbert (AZ); On-site; USD 18,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401k matching up to 4%

Education loan assistance

Team Member discounts

Job summary

MBK Senior Living in Gilbert, AZ is seeking a personable Front Desk Associate to warmly welcome residents, families, visitors, and guests while delivering outstanding hospitality and service. You will support sales inquiries, coordinate tours, and ensure a smooth, positive experience.

This PRN role requires weekend availability and flexible shifts; you will handle calls, assist with daily operations, maintain a welcoming reception, and uphold safety and compliance standards in a busy community.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or front-desk roles preferred.
• Must be able to communicate in English.

Responsibilities

• Greet residents, families, visitors, and prospects with a friendly, professional demeanor.
• Support sales by directing inquiries, welcoming tours, and creating a positive experience for residents and guests.
• Answer and direct incoming calls promptly and courteously, providing accurate information.

Skills

Customer service

Hospitality

Front desk

Communication

English proficiency

Education

High school diploma

Tools

Computer systems

Job description

About MBK Senior Living

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day‑to‑day. We're proud of our culture built on trust, high standards, and personal growth.

What You'll Experience

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun‑filled, energetic environment centered in hospitality and high‑quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Benefits

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Job Summary

Schedule: PRN (on call or "as needed")

Weekends are required plus various shifts throughout the week. Open availability is strongly preferred.

Duties & Responsibilities

• Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
• Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.

Education Requirements

• High school diploma or equivalent required.

Experience Requirements (in Years)

• Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.

Required Competencies/Licenses/Certifications

• Must be at least 18 years of age.
• Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
• Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations.
• Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.
• Must have a positive, polished, and professional demeanor with a genuine passion for helping others.
• Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Must be comfortable working with basic computer systems, phone systems, and office equipment.
• Ability to maintain composure and professionalism in a busy, dynamic environment.

Physical Demands & Work Environment

• Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion.
• Ability to move intermittently throughout the workday and in the community.
• Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
• Ability to assist in the physical movement of residents during routine transfers and in emergency situations.
• Ability to sit and work at a computer for prolonged periods.
• Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.

Equal Employment Opportunity

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail].