Concierge - Part-Time Seasonal

Stein Eriksen Lodge; Park City (UT); On-site; USD 19,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401K matching

Paid training

Chef meals

On-site employee parking

Ski benefits

Flexible scheduling

Team events

Discounts

Job summary

Stein Eriksen Lodge in Park City, Utah seeks a dedicated guest liaison to ensure guest requests are met promptly. You will be the information resource for area activities and events, handling reservations and coordinating with hotel departments to deliver exceptional service.

The role requires patience, tact, and resourcefulness to meet diverse guest demands while maintaining a professional demeanor and fostering guest satisfaction.

Qualifications

• Strong interpersonal skills for guest liaison and information duties.
• Excellent communication, tact, and patience in handling requests.
• Knowledge of Park City area and points of interest preferred.

Responsibilities

• Welcome guests warmly and address requests promptly.
• Act as information agent for local activities and events.
• Maintain logs with guest interactions and needs.
• Make and confirm dining reservations for hotel guests.
• Coordinate with hotel departments to ensure guest satisfaction.
• Maintain a friendly, professional attitude with guests and staff.
• Acknowledge owners and repeat guests appropriately.

Skills

Guest services

Communication

Problem solving

Park City knowledge

Job description

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences.We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Summary

Hotel guest liaison; must ensure that all guest requests are met in a timely and sufficient manner; information agent for area activities/events. A concierge must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests.

Essential Functions:

• Welcome guests sincerely and make their stay as enjoyable as possible. Effectively and seriously deal with guest complaints
• Serves as information agent for hotel guests and handles their needs in a timely and efficient manner
• Knowledge of the Park City and surrounding area and points of interest
• Maintain complete and informative log books
• Make and confirm dining reservations for all hotel guests
• Maintain communication with all Hotel departments
• Demonstrate a friendly, professional attitude with all guests as well as fellow employees
• Acknowledge owners and previous guests as appropriately as possible

Physical Requirements

Must be able to stand for extended periods of time.

• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, Real SL, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.