Concierge On-Call

MSL Community Management LLC; California; On-site; USD 53,010,000 - 55,875,000; Full time

Benefits offered by this job

401(k) retirement plan with company3%?

Employee Assistance Program (EAP)

Educational Loan Assistance &Scholarsh

Team Member Discount Programs

Free meal per shift

Comprehensive Medical, Dental, and Vis

Job summary

MBK Senior Living is seeking a Concierge to create exceptional first impressions and deliver outstanding experiences for residents, families, and guests. The role requires friendly, professional service and alignment with MBK’s mission and values.

Shifts include AM 8:00am-4:30pm or PM 4:30pm-8:30pm; pay ranges from $18.50 to $19.50 per hour. The role involves greeting, directing inquiries, answering calls, and supporting daily operations in a senior living community.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or front-desk roles preferred.

Responsibilities

• Greet residents, families, visitors with a friendly, professional demeanor.
• Answer and direct incoming calls promptly and courteously.
• Assist with administrative tasks and maintain an organized reception area.

Skills

Customer service

Hospitality

Communication skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Phone systems

Computer basics

Job description

Job Summary:

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values.

Job Description

As needed including weekends and holidays. AM Shift: 8:00am-4:30pm/ PM Shift: 4:30pm-8:30pm Pay: $18.50 - $19.50 per hour

Duties & Responsibilities

• Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
• Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.

Education Requirements

High school diploma or equivalent required.

Experience Requirements

Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.

Required Competencies / Licenses / Certifications

• Must be at least 18 years of age.
• Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
• Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations.
• Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.
• Must have a positive, polished, and professional demeanor with a genuine passion for helping others.
• Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Must be comfortable working with basic computer systems, phone systems, and office equipment.
• Ability to maintain composure and professionalism in a busy, dynamic environment.

Physical Demands & Work Environment

Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion. Ability to move intermittently throughout the workday and in the community. Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary. Ability to assist in the physical movement of residents during routine transfers and in emergency situations. Ability to sit and work at a computer for prolonged periods. Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.

Company Culture & Benefits

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Competitive salaries
• Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings
• All Team Members 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical, emotional, and financial wellness
• Free meal per shift

Additional Benefits for Full-Time Team Members

• Comprehensive Medical, Dental, and Vision coverage
• Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance

Company Overview

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail]. Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately. Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses. HIPAA Disclosure: All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.

Parent Company & Philosophy

MBK Senior Living and our parent company, Tokyo-based Mitsui & Co., Ltd., use a people-first approach to senior living wherein we are committed to the health and happiness of our residents. This approach is based on Japanese care philosophies emphasizing exceptional care and services, delicious and nutritious dining, and the highest level of honor and respect. Founded in 1990, MBK Senior Living has focused on ownership and operation of Independent Living, Assisted Living, and Memory Care communities. With over 30 years of service, the company has utilized its unmatched experience to develop innovative programming that focuses on high-quality service, enrichment, and a culture of genuine care. MBK Senior Living is an award-winning leader and innovator in senior housing as a branch of MBK Real Estate. Today, we have expanded to 35 communities in California, Oregon, Washington, Utah, Colorado, and Arizona. From our home office in Irvine, CA, we see to it that each of our locations upholds the MBK Senior Living name.