Concierge / Life Enrichment Assistant

Olney Assisted Living; Olney (MD); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Medical, Dental and Vision plans

Paid holidays

3 weeks PTO first year

401k plan with employer match

Tuition Reimbursement

Job summary

Artis Senior Living in Olney, MD is seeking a flexible Concierge / Life Enrichment Assistant to blend front desk duties with resident programming.

Starting pay is $19 per hour, with competitive benefits including medical, dental and vision plans, paid holidays, PTO, 401(k) match and tuition assistance. This PRN role supports visitors, coordinates tours, and engages residents in memory-friendly activities with the Life Enrichment team.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Greet and direct visitors in a professional, helpful manner.
• Answer calls promptly and transfer or take messages as needed.
• Relay information to directors and supervisors as appropriate.
• Coordinate deliveries and incoming mail.
• Maintain cleanliness and presentation of common areas and business offices.
• Provide administrative support to Business Services, Marketing and exec leadership.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma or equivalent

Job description

*Starting pay is $ 19 / hour!

*This is a unique blended PRN (as needed) role supporting both our Concierge position, as well as a chance to contribute as a Life Enrichment / Activities Assistant!

How We Work

Working at Artis Senior Living, you'll play an integral role on a dynamic team helping people living with dementia achieve the essential human needs of purpose, belonging and joy by building a bridge between their lifelong identity and present daily life - we call this act of service "Honoring Yesterday & Celebrating Today." We like to think that Artis associates are the most thoughtful people on the planet, so in return - they deserve to feel safe, supported, and inspired to grow. We truly look forward to you being part of the Artis family! We are proud to be a Great Place to Work Certified company.

How We Support You

• Competitive Medical, Dental and Vision plans
• Paid holidays
• 3 weeks PTO first year
• 401k plan with employer match
• Tuition Reimbursement

How You'll Contribute

We proudly title this blended Receptionist / Front Desk Administrator and Activities Assistant role as aConcierge / Life Enrichment Assistant, reflecting the flexible and collaborative support this team member provides to residents, families, guests, and the community.

The Concierge / Life Enrichment Assistant supports the reception area and administrative needs while also engaging residents in meaningful programming and entertainment as needed. In the Concierge function, this role provides prompt, professional communication and unparalleled hospitality. When supporting Life Enrichment, this role assists with programs designed around residents' individual needs and interests. Familiarity with Alzheimer's disease and dementia is preferred, and a willingness to work with older adults is essential.

The Concierge/Life Enrichment Assistant Will

• Greet and direct visitors in a professional, helpful manner and provide a welcoming experience for residents, families, guests, and team members.
• Answer incoming calls promptly and professionally, triage inquiries, transfer calls, or take messages as necessary.
• Respond to residents' and family members' questions and concerns and share important information with the appropriate director, Executive Director, or supervisor.
• Accept deliveries, organize incoming mail, and distribute items to the appropriate person.
• Monitor and help maintain the cleanliness and presentation of the community entrance, front lobby, conference rooms, beverage stations, and other business office areas.
• Provide administrative support for Business Services, Marketing, and the Executive Director as needed, including assistance with move-in paperwork, marketing collateral, and prospective resident tours.
• Assist with telephone inquiries when a Marketing team member is not immediately available and obtain, at minimum, the caller's contact information for follow-up.
• Engage residents in programs and entertainment that support their individualized needs and interests.
• Support designated Artis programs, including Time to Dish, Town Halls, the I CAN program, and I'm AlWrite.
• Assist with resident trips and community programs that are appropriate for individuals living with memory loss.
• Provide the Director of Life Enrichment with information about resident engagement to support personalized care planning and family communication.
• Coordinate with outside agencies, organizations, and volunteers to enhance the resident experience as directed/needed.
• Observe community policies and procedures related to resident and team member safety, attendance, timeliness, teamwork, resident service, and confidentiality.
• Adhere to Infection Prevention, OSHA, fire, and safety regulations to support the safety and well-being of residents and team members.
• Perform other duties as requested based on community needs.

How You'll Succeed

• Must possess a high school diploma or equivalent.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Candidate Safety Notice:

Artis Senior Living communicates with candidates only through official channels using our company name and verified email domains. Candidates should be cautious of communications from personal email accounts or addresses that do not clearly identify Artis Senior Living.

In addition, Artis Senior Living will never ask candidates to pay application fees, purchase equipment, send gift cards, transfer funds, provide banking information, or share other financial information as part of the application or interview process. If you receive communication from an unverified source or are unsure whether a communication is legitimate, please apply or contact us directly through our official careers site.