Concierge - House 55, Brooklyn NY

Rose Associates Inc.; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Rose Associates Inc. seeks a personable Concierge for its luxury residential building in New York City. The role focuses on delivering exceptional resident services, coordinating deliveries, and providing information on local amenities and events.

The ideal candidate will be on-site, communicate professionally, and manage multiple tasks with discretion and care in a pet-friendly residential environment. Strong customer service is essential for creating an exquisite living experience.

Qualifications

• Proficiency with Microsoft Office, Yardi and property management software.
• Excellent customer service and interpersonal skills.
• Professional demeanor and strong multitasking abilities.
• Work authorization required.

Responsibilities

• Greet residents and guests with a friendly, professional demeanor and coordinate package deliveries.
• Provide information about community amenities, local services, and events.
• Serve as a central point of contact for residents and relay messages as needed.
• Monitor entrances and enforce access control policies for resident safety.
• Perform duties on-site in common areas and residential spaces; anticipate resident needs and respond to requests.

Skills

Microsoft Office

Yardi

Customer service

Interpersonal skills

Education

Active NYS Security Guard License

Job description

Overview

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed).

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

We are seeking service-oriented Concierge to join our team, dedicated to providing unparalleled service to residents in our luxury residential building. The ideal candidate will exude sophistication, possess exceptional communication skills, and contribute to cultivating an exquisite living experience for our community.

Essential Functions

• Greet and assist residents and guests with a friendly and professional demeanor to include coordinating the receipt of incoming packages or deliveries, notifying residents promptly and coordinating pickups or deliveries to tenants.


• Provide information and assistance regarding community amenities, local services, and events. Remain updated on local events, dining, and entertainment options to provide accurate and valuable information.


• Serve as a central point of contact for residents, addressing inquiries, resolving issues and relay messages and important information to residents as needed.


• Monitor building entrances and enforce access control policies in collaboration with appropriate personnel to ensure a safe environment for residents.


• Comply with workplace safety regulations.


• Must be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors.


• Ability to ascend and descend stairs, as well as positioning oneself in small spaces for organizing, lifting, and moving large or heavy packages in excess of 50 pounds.


• Must be comfortable with exposure to varying environmental climates and circumstances.


• Position may be required to perform duties outside their normal responsibilities as needed.


• Ability to perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present. Employees are required to work in common areas, lobby areas, building offices, amenity spaces, and occupied residential apartments where pets may be present while carrying out the responsibilities of their position. Depending on the role, these responsibilities can include responding to resident requests and work orders; providing concierge and resident services; entering apartments; conducting inspections; performing maintenance, repairs, and other handyperson duties; managing building operations; supervising or coordinating building staff, vendors, and contractors; responding to emergencies; and performing other resident management and property-related responsibilities. The ability to perform the essential functions of the position in areas where domestic pets are present, including occupied residential apartments, is an essential requirement of employment for positions requiring such work.

Qualifications

• Proficiency navigating computers and software to include Microsoft Office, Yardi, and various property management software applications. Excellent customer service and interpersonal skills.


• Ability to always maintain a professional and courteous demeanor, including interpersonal communication.


• Strong organizational and multitasking abilities.


• Familiarity with basic security procedures. Active NYS Security Guard License is a plus.


• Work authorization (required)

Hourly Pay Rate: $23.0819