Concierge, Hope Lodge (Friday–Sunday Evening Shift)

American Cancer Society, Inc.; Nashville (TN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society, Inc. in Nashville, TN seeks a Night Concierge to serve as the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment. The role includes check-in/out, inquiries, and coordinating transportation and security.

The position runs Friday through Sunday from 3:30 PM to 11:30 PM CT on-site, with management on call as needed. Pay is $19.50 per hour with enhanced benefits described on our careers site.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently with limited supervision.
• Excellent multitasking and organizational abilities.
• Excellent customer service, problem-solving, and de-escalation skills.
• Calm, decisive action during emergencies or unexpected situations.
• Initiative and accountability in handling responsibilities.

Responsibilities

• Greet guests and manage check-in/check-out procedures (30%).
• Respond to guest requests, concerns, and questions with a welcoming approach (20%).
• Complete administrative duties, data entry, and maintain guest records (15%).
• Handle guest concerns and emergencies, contacting management or emergency services as needed (15%).
• Perform evening facility tasks such as restocking, maintaining common areas, and prepping for next day (10%).
• Monitor lodge operations and safety during evening hours, working independently with on-call support (10%).

Skills

Strong communication

Independence

Multitasking

Customer service

De-escalation

Problem solving

Data entry

Education

High School Diploma or Equivalent

Tools

Basic computer systems

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay rate will be 19.50/hr.

This position is scheduled Friday through Sunday from 3:30 PM-11:30 PM CT.

The Night Concierge will provide evening guest support, front desk coverage, administrative coordination, and light facility support. The position works independently for a significant portion of the evening, onsite after approximately 8:00 PM, with management available on call as needed!

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Respond to guest requests, concerns, and questions while maintaining a compassionate and welcoming environment (20%)
• Complete administrative duties, data entry, and maintain accurate guest records and paperwork (15%)
• Respond appropriately to guest concerns, unexpected situations, and emergencies, including contacting management or emergency services when necessary (15%)
• Complete assigned evening facility and operational tasks, including restocking supplies, maintaining common areas, and preparing the lodge for the next day (10%)
• Monitor lodge operations and safety during evening hours while working independently and following established procedures (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management, customer service, security, or a related field is a plus.
• Previous experience in hospitality, guest services, hotel operations, administrative support, security, or a related field is preferred.
• Minimum 1 year of Customer Service Experience
• Previous hotel front desk, night audit, security, or independent evening-shift experience is a plus.

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and remain productive with limited direct supervision
• Strong multitasking, prioritization, and organizational skills
• Excellent customer service, problem-solving, and de-escalation skills
• Ability to remain calm and make sound decisions during unexpected or emergency situations
• Demonstrated initiative, accountability, and ability to take ownership of responsibilities
• Ability to identify and address routine operational issues rather than delaying manageable concerns for the next shift
• Ability to balance administrative responsibilities with guest needs and changing priorities
• Proficiency with basic computer systems, data entry, and administrative processes
• Ability to consistently work Friday through Sunday, 3:30 PM-11:30 PM CT

TRAVEL REQUIREMENTS:

Minimal travel required

PHYSICAL REQUIREMENTS:

The role may require extended periods of standing and walking, particularly during front desk duties, guest assistance, and evening rounds throughout the lodge. Occasional lifting and moving of packages, supplies, or other items may be necessary while supporting guests and lodge operations. Some manual tasks, including restocking supplies, taking out trash, wiping down kitchen areas, sweeping or vacuuming common areas, and closing blinds, may be required. The role may involve physical endurance to manage multiple responsibilities, respond to guest needs, and maintain lodge operations throughout the evening shift.

Benefits

• paid time off policy
• medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills

Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.