Concierge: Full-time

Provision Living; Batavia Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Provision Living in Ohio is seeking a friendly Concierge to be the first point of contact for visitors and residents, handling phone calls and greeting guests while supporting the team to enhance wellbeing and experience.

You will coordinate requests, assist with scheduling, maintain files, and help deliver items and services to residents, while upholding safety and professional standards.

Qualifications

• High school diploma or GED required.
• Strong English communication with residents and visitors.
• Basic computer and MS Office proficiency.
• Experience with seniors is preferred.

Responsibilities

• Answer incoming telephone calls.
• Greet visitors entering the community.
• Assist in the maintenance of files.
• Schedule transportation and salon appointments for residents.
• Prepare maintenance work orders and ensure timely delivery.
• Address residents' requests and manage item deliveries and billing.
• Maintain greeting cards and stamps; ensure correct accounting.
• Coordinate valet services for residents as needed.
• Monitor security cameras as first responder to Emergency Response System.
• Perform other duties as assigned.

Skills

Communication skills

English proficiency

Problem solving

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Concierge Job Description

Job Title: Concierge

Reports to: Executive Director

FLSA Status: Non-Exempt

Position Summary

As a Concierge , you will serve as a courteous and professional first point of contact for visitors and those calling the community while supporting the team in optimizing each resident’s well-being and overall experience.

Essential Duties and Responsibilities include the following

• Answer incoming telephone calls


• Greet visitors as they enter the community


• Assist in the maintenance of files


• Schedule car and bus for resident use


• Schedule salon appointments


• Prepare maintenance work orders and ensure prompt delivery


• Answer residents’ requests for sundry items and ensure prompt delivery and accurate accounting of items purchased by residents


• Maintain supply of greeting cards and stamps for resident use. Ensure accurate accounting of all items purchased by residents


• Locate staff to perform valet service for residents as needed


• Monitor security cameras as first-responder to resident’s Emergency Response System


• Perform other tasks as assigned

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Requirements

Education

High school diploma or general education degree (GED)

Skills/Experience

• Ability to clearly communicate with residents, employees, resident families and visitors in English.


• Ability to effectively response to questions from employees, managers, clients, customers and the general public.


• Ability to identify problems and use problem-solving and conflict resolution skills.


• Must possess general computer skills and be familiar with Microsoft Office Applications in order to set up, product and update forms.


• Must possess a general appreciation of seniors and an understanding of the aging process, as well as be aware of its challenges.


• Professional appearance at all times, must be friendly and interact well with other individuals.

Travel

Travel is not required.

Physical Demands

To excel in this role, it is crucial for the employee to be prepared for the possibility of working with residents who may exhibit disruptive behaviors, including verbal or physical contact issues. The physical demands outlined below are indicative of those essential for job performance, and reasonable accommodations can be arranged to facilitate individuals with disabilities in carrying out these vital functions. In the course of performing job duties, the employee will routinely engage in activities such as sitting, standing, walking, using hands to handle and feel, reaching with hands and arms, talking, and hearing. Additionally, there may be occasional requirements for crouching and lifting items weighing up to 50lbs. The employee's specific vision abilities should encompass the capacity to see both near and far distances.

DISCLAIMER

The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

EEO/AA